Unsolved
1 Rookie
•
1 Message
1
202
Issue with Intel(R) UHD Graphics 630 - Diagnostic Warning
I recently ran the Dell PC Diagnostics on my Precision 7540 workstation and encountered an issue with the Intel(R) UHD Graphics 630 video card. The diagnostics returned a warning with the following description:
"Dell PC Diagnostics has encountered an unexpected result. Please close your browser session and attempt to run the diagnostics again. If the issue persists, please contact Dell Technical Support."
I attempted to rerun the diagnostics as suggested, but the issue persists. The NVIDIA Quadro T2000 video card passed the diagnostics without any issues.
Could you please assist me in resolving this problem with the Intel(R) UHD Graphics 630? Your support in this matter would be greatly appreciated.
HARDWARE NAME: Intel(R) UHD Graphics 630
CATEGORY: Video Card
RESULT: Warning
Description:
Dell PC Diagnostics has encountered an unexpected result. Please close your browser session and attempt to run the diagnostics again. If the issue persists, please contact Dell Technical Support.
Chino de Oro
8 Wizard
8 Wizard
•
6.6K Posts
0
August 21st, 2024 22:56
You can contact Dell Technical Support by click on the Get Help Now button on lower right of this screen. After establish your system warranty, you will be assisted with system troubleshooting by Dell support agent. Out of warranty or software support may require paid per incident service.
Or, you can boot (or reboot) your system, immediately keep tapping F12 until you see one time boot menu. Select to run diagnostic scan from there.
Am just a user, not from Dell Technical Support.
IceAlien
1 Rookie
1 Rookie
•
1 Message
0
August 23rd, 2024 07:56
Hello,
Are you getting this warning when you run the online diagnostics? When I tried to run diagnostics from SupportAssist application I did not receive any warning.
I just want to find out what the warning is when I run the online version, but I cannot find the logs anywhere.
Alejandro24
1 Rookie
1 Rookie
•
1 Message
0
August 30th, 2024 16:29
Dear ones, I have the same problem. Did they find the solution? Thanks a lot
abdogamal
1 Rookie
1 Rookie
•
1 Message
0
September 5th, 2024 12:47
any solution pls i have same issues
carolinabloke
1 Rookie
1 Rookie
•
1 Message
0
October 30th, 2024 14:41
I have the same issue, but everything is running fine.