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Dell repair returned laptop unusable
I sent my precision laptop to check for water drop spills on keyboard. The laptop worked completely fine yet I wanted to make sure nothing is damaged. After Dell returned the laptop, the laptop was completely a mess. The fan was not working and the OS (which is Dell's original ubuntu 18.02) does not load. I contacted dell several times and they are not responsive at all and say they cannot help because it's an Ubuntu system. However, the laptop is Dell's installed original OS and I don't know what else to do. This is really frustrating because I spent a lot of money assuming Dell is a reputable company, but it seems that they do not care at all, no customer service, and I don't understand what's the point of paying for warranty and accident damage.
Bottom line, if you want a cheap laptop, maybe Dell is ok. But I would not rely on them to buy an expensive laptop at all.
DELL-Cares
Moderator
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25.9K Posts
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March 23rd, 2021 11:00
Hi,I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message along with the service tag with us, and we’d be glad to assist you.
mghorba
7 Posts
0
March 23rd, 2021 11:00
Just sent you message with service Tag. I hope I hear from you since I have called the customer service about 10 times in the last week each operator sending me to another who also tells me that they cannot help andforwards me to another until they hangs up.
mghorba
7 Posts
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March 30th, 2021 09:00
The social media team from this board followed up with me closely until I got the computer fixed at Dell. Thanks.
JOcean
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12.3K Posts
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March 30th, 2021 09:00
Good to hear that the repairs were complete to your satisfaction!
DELL-Cares
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25.9K Posts
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March 30th, 2021 10:00
Hi,
This is Royan, Manager with Dell's Social Media Team. I keep a track of cases handled by my team. I see we had pulled the your system to our factory and have shipped it back to you after fixing it. I am following up to check if everything is resolved to your satisfaction now. I understand this is the second time you are sending your system to the factory to have it fixed. We are sorry about that, and ensure to work on your feedback. If you do have any feedback you would like to share, please free to drop me a message here, and we will be sure to work on them.
Regards,
Royan
mghorba
7 Posts
0
March 31st, 2021 06:00
Hi Royan,
Unfortunately no. Dell reinstalled the OS; however, after following the steps for initial setup and restart, I see a back screen. So it seems that the OS that DELL resintalled is not isntalled properly. Can you please help resolve this?
mghorba
7 Posts
0
March 31st, 2021 06:00
Unfortunately even though the social media team followed this up, I received the laptop with OS reinstalled for which I'm thankful. But after following the Dell setup screen and restart at the end, a back screen appears. So unfortunately the issue remains. I yet wait for Dell to resolve this.