ML6000 connection issues

@DELL-Joey C​ 

Well, I finally got around to creating a crossover cable and changing the date on my laptop to match the Powervault. Still no go...

I have the IPs for the Service port correct. My laptop is manually set to 10.10.10.100, and I get a ping response from 10.10.10.1. 
However, I only get an...
____________________
Unable to Connect
Unable to establish a connection to the server at 10.10.10.1
Site could be temporarily unavailable...etc. etc. 
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I tried with both HTTP and HTTPS, same error. 
My windows firewall is disabled.
I am using a VERY old version of Firefox to ensure compatibility (version 10.0.1).

I don't know why, but just can't get into the web gui to do a firmware update. The web gui just seems to be down for some reason.
I haven't tried to do a factory reset on the front panel, due to my thinking that I will lose my full capacity license, and as stated above, the ML6 license generate are now obsolete. Is there a way to back up the license not through the web gui? Or would I be able to obtain a license from someone else here if I were to do a factory reset, and lose it? (See edit below) 

I would really like to get this operational, and any help would be greatly appreciated. 

Thank you. 

(Edit: Is there a default license that is built in to the library? I only have the base ML6010 enclosure with the 41-slot capacity, including I/O. If I do a factory reset, will I still have access to all of those slots? To put another way, is the license *only* for when adding capacity with the Library Expansion Modules?)

Hi,

Connecting the storage network and the laptop, got me thinking. The initial troubleshooting/cabling on your first post, was it through a switch? - I read in the user guide that the ML6000 default gateway must not be blank or 0.0.0.0. 

I apologize for the miscommunication on licensing. I found an article on ML6000 licensing, that you can use to generate https://dell.to/3YNEJ1t. But I don't think you need any license as you mentioned that you only use 41 slot capability. You need license if you need to use other features, page 35: https://dell.to/3YNEJyv

@DELL-Joey C​ 

Initial troubleshooting had it going through a switch. But I tried with both DHCP and Static mapping with my router default gateway put in manually. 

I have tried a factory reset via the touch screen. It successfully completed, but to no avail. 
Still on the service port, the system will still respond to a ping on 10.10.10.1, but will not open the web gui. Still 'Unable to Connect'. 

I have also tried to SSH and Telnet into the system. I am able to connect to the system via both Telnet and SSH, and I get a login prompt on Putty, but I am unable to log in with admin credentials. 

SSH connection comes up with...

login as: (I enter 'admin')
admin@10.10.10.1's password: (I enter my password)
Access denied


Telnet connection has more info, so I know it's communicating. 
It is as follows....

Welcome to ADIC LCB Linux - Kernel 2.6.11-1 (current time)
santapback2 login: (I enter 'admin')
Password: (I enter the password)
Login incorrect


I have tried both the system default password and my changed admin password. I am unable to create a new user account to try via the touch screen. 

My next step would be to try to connect via the serial port, but I don't know the connection specifications, or if I can even do what I need via that...

If I could just get into the GUI, I would be able to update the firmware, and I think that would solve all my issues...

Hi,

Try SSH connection using the username stated in this old post: https://dell.to/4dzO8OP. I don't have a ML6000 to check what SSH can do, so I can't let you know further steps need to be done. 

Do you have VM that you can install Windows XP or Windows Server 2008 to try to test the browser? 

I can't think of anything else that we can troubleshoot with. 

@DELL-Joey C​ 

That works on the touch screen. I can log into service mode there, but those credentials do not work on the service port via SSH or Telnet, and does not work on SSH via the normal connection. (Telnet doesn't seem to function on the normal network control port. 

I'm wondering if it would work to remove the CF card and manually put a copy of someone elses CF card data onto it. I don't know if that would work, if during the firmware upgrade, it writes unique data to the CF card based on the system serial/service tag. 

This is so perplexing...

(Edit: I wish we had a bit more information about the operation and details of the LCB. I took it out to make sure there wasn't a write protect switch on the CF card that might have stopped it from resetting the service passwords. There wasn't. But I also saw a few jumpers on the board, one of which is a two position with labeling as 'Normal' and 'Erase'. Obviously, I'm not going to touch that, since I have zero idea what that might to, and it could very well turn it into a paperweight.)

Hi,

Someone from another post, mentioned he manage to copy the CF but did not say anything on how it was done: https://dell.to/3XecZ5e. It is possible that it could be the CF having an issue, based on the other post. 

I tried looking for internal documentation on any information on the LCB, but nothing appear. 

@DELL-Joey C​ 

I'm hoping someone with similar experiences see's this post chimes in, or @TapeDriveGuy even, from that post you linked. 

I'm going to keep trying different things. I might pull out the CF card and pull the data off, just to see what is going on. 

I really appreciate all the help you've offered @DELL-Joey C . I really means a lot to have community help with something. 

If I find out any more info or fix my issue, I'll post here for posterity. And if you have any more ideas to try out, please don't hesitate to bring them up.