MD3460 Controller Lockdown

Hi All,

I have a md3460 that is in a controller lockdown state, i have attempted to reset the password.

 Service Interface Main Menu
==============================

  1)Display IP Configuration
  2)Change IP Configuration
  3)Reset Storage Array Administrator Password
  4)Display 7-segment LED codes
  Q)Quit Menu

    Enter Selection: 3

Are you sure that you want to reset the Storage Array Password ? (Y/N): y
07/14/24-10:24:47 (spriTask): WARN:  Storage Array Password reset failed

which im not sure if its a good thing or a bad thing, I have managed to get the controller to prompt for a login and password, im just not sure what the defaults are, i have assumed the "default" password is the serial number of the controller, but nothing seems to work, i have tried admin, setup, restoreddefaults, restoreduser.

any assistance would be very apricated.

Also, from the Boot Operations Menu, as soon as I select an option the controller just starts booting, is that normal? am i then expected to use the CTRL + Break to get into the menu? 

^B^B

                           BOOT OPERATIONS MENU

  1)Perform Isolation Diagnostics     10)Serial Interface Mode Menu
  2)Download Permanent File           11)Display Hardware Configuration
  3)Reserved                          12)Change Hardware Configuration Menu
  4)Dump NVSRAM Group                 13)Development Options Menu
  5)Patch NVSRAM Group                14)Display Memory Error Log
  6)Set Real Time Clock               15)Manufacturing Setup Menu
  7)Display Board Configuration        R)Restart Controller
  8)Special Services Menu              Q)Quit Menu
  9)Display Exception Message

10

Reset, Power-Up Diagnostics - Loop 1 of 1
3600 Processor DRAM
     01 Data lines                                                  Passed
     02 Address lines                                               Passed