Admin Password Reset on PowerVault MD3200i

Hello,

Thank you for choosing Dell.

Yes, starting from controller firmware 08.20.09.60 and later versions, the password reset switch is not available.

Source:

https://dell.to/3bW81Bm

You can find an information, how to reset Admin Password here:

https://dell.to/3wtxMT3

Please ask me if you have any questions

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Thanks, Maria.

Since I don't have the cable, Is downgrading the firmware an option? 

Hi,

Do you have access now without the password reset to do the firmware downgrade?

Never Mind. I forgot that I need the Admin password to do any firmware upgrade or downgrades.

I was able to finally get a hold of a cable and followed the steps you recommended. However, I get as far as launching the putty session, but then when I press ctrl+break follow by capital "S" nothing happens. any thoughts?

Hello danialz,

Do you have the same issue on both controllers? Did serial cable you use now come with the system?

Please ask me if you have any questions.

Maria Januszka

Social Media and Communities Professional

Dell Technologies| Enterprise Support Services

#Iwork4Dell

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I have the same issue on both controllers and I'm using the same serial cable that came with my servers

Hello danialz, 

Thank you for your reply. 

The  lowercase "s" will not be recognized for this command only capital "S", could you please check, is capital "S" chosen.

Thank you.
Maria Januszka
Social Media and Communities Professional 
Dell Technologies| Enterprise Support Services 
#Iwork4Dell 
  
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I have tried with Capital "S" , but the issue still persists unfortunately 

Hi,
Are your terminal settings 115200-8-n-1? 

Hi there,
I am trying to reset password of MD3200i controller but no luck, can someone please assist? 

Hello Budarpu,

In your screenshot there is line Password Incorrect. It shouldn't be here, did you try to enter password?

Could you please also share, which version of controller is installed?

Please ask me if you have any questions,