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Karel_A_J

10 Posts

3015

June 3rd, 2022 01:00

Another case of "Device(s) not found"

Fujitsu 2540 server with Emulex HBA's. Linux RHEL7 with PowerPath 6.4

Two luns attached, each with four paths. Both luns can be used directly, I created a partition and created an xfs filesystem, could mount /dev/sdb1 and such with no issues at all.

But all powermt commands come back with "Device(s) not found", including powermt check and powermt config.

Any suggestions?

DELL-Sam L

Moderator

 • 

7.1K Posts

June 3rd, 2022 12:00

Hello Karel_A_J,

Which emc storage system do you have as you didn’t state it in your post?

Karel_A_J

10 Posts

June 4th, 2022 00:00

Apologies for not mentioning that. The trouble is that I don't really know, those cabinets are managed by another team. It is certainly EMC, I think it must be VNX. Below is some output from another server (which works fine), and that I believe to be connected to the same storage. I hope this helps?

# powermt display dev=all
Pseudo name=emcpowera
VPLEX ID=CKM00170502039
Logical device ID=6000144000000010E00EA1C07BEFC835 [device_TUJL_CSTORDBC_S004_1_vol]
state=alive; policy=ADaptive; queued-IOs=0; protocol=SCSI; size=3.00G

Karel_A_J

10 Posts

June 6th, 2022 09:00

Both links fail for me, with a message "permission required". Sigh

DELL-Sam L

Moderator

 • 

7.1K Posts

June 6th, 2022 09:00

Here is the second link.

 

powermt display dev=all "Device(s) not found"

Audience Level: Customer

Article Content

Symptoms





powermt display dev=all  
Device(s) not found
Host sees devices at the OS level:
Solaris  = " format"
HPUX  = " ioscan -fnC disk"
AIX  = " lsdev -Cc disk"
Linux  = " /proc/scsi/scsi"
Windows  = " device manager"
.....or simply an " INQ"

Newly assigned devices not visible in powermt display dev=all

powermt display unmanaged gives the following output:

root@ukmsrv051 # powermt display unmanaged
CLARiiON ID=CK200072800447
Logical device ID=6006016094111E000A4454F6A8EEDC11
Vendor ID=DGC ; Product ID=RAID 5
===============================================
-------------------- Host ---------------------
HW Path I/O Paths
===============================================
ssm@0,0/pci@18,600000/QLGC,qla@1/sd@1,5 c7t1d5s0
ssm@0,0/pci@18,600000/QLGC,qla@1/sd@2,5 c7t2d5s0

Resolution

Make sure PowerPath array status is set for "managed" either by checking the " powermt display options" file in the emcgrab or by running the same "powermt display options" command at the host prompt.

If the specified array is set for   "unmanaged":

powermt manage class=symm (or class=clariion, etc.)
powermt display dev=all
powermt save.

Additional Information

Starting with PowerPath 5.0, arrays can be managed or unmanaged.  The intention of this solution is to help make sure that the easiest and sometimes most overlooked issue is checked first, which is an "unmanaged class" situation.  This can be determined very quickly.
There are other OS variants which have their own methods to determine device visibility.  This solution covers the common platforms.

Karel_A_J

10 Posts

June 6th, 2022 09:00

Hm, does that mean that the powermt output that I contributed was not (or not sufficiently) helpful? What can I do to provide helpful information?

DELL-Sam L

Moderator

 • 

7.1K Posts

June 6th, 2022 09:00

Hello Karel_A_J,

Here are the links to a couple of kb’s that maybe of assistance.

https://dell.to/3NpzuN7

https://dell.to/3GU1oyc

DELL-Sam L

Moderator

 • 

7.1K Posts

June 6th, 2022 09:00

Hello Karel_A_J,

Both links are customer facing and you should be able to access them if login with your EMC account.

Here is what the links state.

PowerPath for Linux: "devices not found"

Audience Level: Customer

Article Content

Symptoms





Error message: " Devices not found"

Cause

PowerPath is configured not to manage CLARiiON or Symmetrix devices.

Resolution

Use "powermt display options" to show which classes of array are flagged for PowerPath control. If your array shows up with an "unmanaged" status, use "powermt manage class= xxx" to bring that array under PowerPath, followed by "powermt config" and "powermt save".

Karel_A_J

10 Posts

June 6th, 2022 10:00

However, the "status = unmanaged" seems to be quite general, could it be due to an upgrade or reinstallation of powerpath software?

# powermt display options | grep status
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged
status = unmanaged

 

DELL-Sam L

Moderator

 • 

7.1K Posts

June 6th, 2022 10:00

Hello Karel_A_J,

It is best to open a support case for this as we will need to review some logs and some other things to see what is going on.

Karel_A_J

10 Posts

June 6th, 2022 10:00

# powermt display options | grep -A10 Invista
Invista periodic autorestore = on
reactive autorestore = on
status = unmanaged
proximity based autostandby = N/A
path retry timeout = 5
all paths dead retry timeout = 45
auto host registration = N/A
app finger printing = N/A
device to array performance report = N/A
device in use to array report = N/A

 

Karel_A_J

10 Posts

June 6th, 2022 10:00

# powermt display unmanaged
No unmanaged devices found.

Karel_A_J

10 Posts

June 6th, 2022 10:00

Yes, no surprise there, I will see into it with my team mate who handles the EMC support contract. This is not an easy one, apparently

Thanks for rapid follow-up!

Karel_A_J

10 Posts

June 6th, 2022 10:00

cat /proc/scsi/scsi
Attached devices:
Host: scsi0 Channel: 02 Id: 00 Lun: 00
Vendor: FTS Model: PRAID EP400i Rev: 4.68
Type: Direct-Access ANSI SCSI revision: 05
Host: scsi1 Channel: 00 Id: 00 Lun: 00
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi1 Channel: 00 Id: 00 Lun: 01
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi1 Channel: 00 Id: 01 Lun: 00
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi1 Channel: 00 Id: 01 Lun: 01
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi2 Channel: 00 Id: 00 Lun: 00
Vendor: HP Model: Ultrium 6-SCSI Rev: 258S
Type: Sequential-Access ANSI SCSI revision: 06
Host: scsi2 Channel: 00 Id: 00 Lun: 01
Vendor: STK Model: SL150 Rev: 0260
Type: Medium Changer ANSI SCSI revision: 05
Host: scsi2 Channel: 00 Id: 01 Lun: 00
Vendor: HP Model: Ultrium 7-SCSI Rev: M571
Type: Sequential-Access ANSI SCSI revision: 06
Host: scsi2 Channel: 00 Id: 01 Lun: 01
Vendor: HP Model: MSL6480 Rev: 5.20
Type: Medium Changer ANSI SCSI revision: 05
Host: scsi3 Channel: 00 Id: 00 Lun: 00
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi3 Channel: 00 Id: 00 Lun: 01
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi3 Channel: 00 Id: 01 Lun: 00
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi3 Channel: 00 Id: 01 Lun: 01
Vendor: EMC Model: Invista Rev: 6200
Type: Direct-Access ANSI SCSI revision: 04
Host: scsi4 Channel: 00 Id: 00 Lun: 00
Vendor: HP Model: Ultrium 6-SCSI Rev: 25FS
Type: Sequential-Access ANSI SCSI revision: 06
Host: scsi4 Channel: 00 Id: 01 Lun: 00
Vendor: HP Model: Ultrium 7-SCSI Rev: M571
Type: Sequential-Access ANSI SCSI revision: 06

Karel_A_J

10 Posts

June 6th, 2022 10:00

And still no good, after more thorough reading....

# powermt display options | grep -A10 Invista
Invista periodic autorestore = on
reactive autorestore = on
status = managed
proximity based autostandby = N/A
path retry timeout = 5
all paths dead retry timeout = 45
auto host registration = N/A
app finger printing = N/A
device to array performance report = N/A
device in use to array report = N/A

# powermt config
# powermt save
# powermt display
Device(s) not found.

 

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