6 Posts
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4538
July 28th, 2022 15:00
R740 Platform-Specific Bootable ISO Fails to Boot
I have updated the firmware & drivers our R440 & R730 PowerEdge Servers using Dell's Platform-Specific Bootable ISO with no issues, but I'm having issues when updating the R740 servers. I tried using the Dell prebuilt ISO PER740_BOOTABLE_21.12.00.24 and creating them from DRM but get the same errors. When selecting the One-shot UEFI Boot Menu and select my bootable USB. I get this error.
When I try selecting the BIOS Update File Explorer and select bootx64.efi file. I get this error.
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DELL-Chris H
7 Practitioner
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9.7K Posts
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48K Points
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August 2nd, 2022 13:00
Dustin S.,
Would you clarify what specific device you are trying to update? I ask as the platform specific ISO's for the 14th generation were mostly pulled due to demoted content, as seen here. I know you were using the ISO when you used DRM, but have you tried to assemble and create the ISO just from the individual updates? If so you may want to try that path, and attempt it without using the contents of the ISO.
Another thing to consider is if you have secure boot enabled, as it isn't supported with this process.
Let me know how it goes.
DELL-Shine K
6 Operator
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3K Posts
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July 28th, 2022 21:00
Can you share the current BIOS version available on the server? If it is not latest can you update BIOS separately then try to use this ISO. You can download windows update package EXE file for BIOS and use iDRAC to update the BIOS.
Dustin S.
6 Posts
0
July 29th, 2022 11:00
The current BIOS version is 2.1.8. They are dedicated host servers for running multiple virtual machine and operate in a PowerShell environment. They are only licensed for IDRAC express, so I can't virtual console with IDRAC. The error log for failed ISO boot was "CPU Exception Type0x0D: General Protection (Software).
Dustin S.
6 Posts
0
August 1st, 2022 17:00
Today I manually installed these updates one at a time using their .exe file and the bootable ISO still fails to run.
DiegoLopez
6 Operator
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2.7K Posts
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August 2nd, 2022 08:00
Ok, so taking this video in consideration: https://youtu.be/CJOde7dL2s4
Where are you getting this error? Did you try with and iDRAC evaluation license to run the virtual console?
Regards.
Dustin S.
6 Posts
0
August 2nd, 2022 09:00
The second error:
I press F11 for Boot Manager => Select System Utilities => Select BIOS Update File Explorer => Select Disk connected to USB 1 => Select EFI => Select BOOT => Select BOOTX64.efi => Then I receive second error.
I'll upload the images later when it lets me again.
Our servers don't have the iDRAC evaluation license to run the virtual console. Before I can installing the license. It would have to be reviewed and approved by our leadership team to ensure it won't presents any cybersecurity risk. Unless there's a license that can be installed on a maintenance laptop and allow it to run the virtual console through IDRAC for all the servers.
Dustin S.
6 Posts
0
August 2nd, 2022 09:00
The first error:
I press F11 for Boot Manager => Select One-shot UEFI Boot Menu => Select Disk connected to back USB 1: ScanDisk 3.2Gen1 => Select Dell Bootable ISO (UEFI Mode) => Then I receive first error.
Dustin S.
6 Posts
0
August 2nd, 2022 13:00
I actually just checked the secure boot setting and it was enabled. I disabled secure boot and the bootable ISO is now installing the updates.
Thanks everyone for the help.