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PERC H730p not detected on PowerEdge R640
Hi there,
I got problems with R640 and PERC H730p (07h4cn) new installed. It doesn´t show anywere the PERC or menu to configure. As well I can see on the right side of the PERC an amber LED. It should blink green on the left side in the upper corner. I replace the PERC, checked all the cable, firmware + Bios update, IDRAC update and factory reset but nothing better. I guess it´s something material. Is there eventually a jumper to activate/descative the controller ? any ideas ?
Thanks for all
DELL-Joey C
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June 5th, 2024 08:54
Hi,
You have iDRAC access right? Is H730P listed under storage tab; controllers?
What was the previous server configuration before the H730P upgrade? Is there any other server to test if the PERC is working? There isn't any jumper to activate the PERC card. Can you toggle between RAID mode and AHCI mode under BIOS SATA settings, to see if it helped solve the issue.
Can you confirm the card is seated properly and screw tightened? https://dell.to/3yJVQq5
When installed, is there any errors in iDRAC or Lifecycle?
Try this after you have installed H730P securely and still the server is not able to detect: https://dell.to/45cCPsH
If all the above doesn't help the issue, I may think the card is having an issue.
DELL-Charles R
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June 4th, 2024 18:43
Hello,
What is your Boot Mode set to: BIOS or UEFI?
If it is BIOS, there should be a <CTRL+R> option in POST for the controller BIOS.
If it is UEFI then you use Device Settings to get to the controller configuration.
Try to get into the PERC Management through the System Setup:
Boot to <F2> System Setup > Device Settings > RAID Controller
Reference: How to Configure RAID with Device Settings : https://dell.to/4e1MhTH
badtoro
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June 5th, 2024 05:45
@DELL-Charles R
Thanks for your answer. So Boot Mode is UEFI (I also tried with BIOS). under Device Settings and can´t see any Raid Controller Option. It´s really like the system doen´t recognize any PERC attached !