iDRAC Enterprise license GONE

Hi,

did you order the license separately or was it included in your original order with the R320?

@Dell-Martin S​ well well well i got it used from a seller on Ebay Uk i had the Enterprise licence when i got it but it didnt come with the Remote Access Controller but on the 27th june i opened the web interface to come to it only haveing the Basic Management

Please get in touch with him to clear this license question, he should also forward the original bill.

@Dell-Martin S​ well i cant as he isnt the orignal owner i got it used and i cant find the seller on ebay but i do have the orignal specs from when it was new from the service tag info it is under my own My Products page however and i do know its had a 8gb stick of ddr3 ram installed into it at somepoint as thats not on the system configuration

Hello,

When you come in to ownership of system you should do an Ownership Transfer on the service tag, then you should be able to find the license in your Digital locker.

Ownership Transfer and Dell Product Registration Guides

It describes what to do for third-party purchases such as ebay

https://dell.to/4cBiCPq

Ownership Transfer form

https://dell.to/3xCtJJc

How to obtain iDRAC licenses from Dell Digital Locker

https://dell.to/4cBiEXy

The service tag is personal information tied to the owners account. This is why you should transfer ownership. We wouldn't be able to give someone information about an asset if we cannot verify authorization. That protects the owner and Dell.

If the ownership change doesn't go through then you will need to contact Customer Care in your region to see if they need more information.

i have done that but i dont know anything about its past life apart from i used to be a Vmware server just before i got it

so i wasnt able to get that far plus i the server has developed multiple issues like PCIE and General failure after video errors and it just not wanting to boot up half the time when i want it to

the server isnt connected to a network

is that the issue ?