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BINNASSER

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9 Posts

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September 24th, 2023 18:07

Dell server powerEdge R730 failed virtual disk

Dear team 

i have above server include two virtual disk (in 8 SAS HDD) , The windows server 2019 installed in first (0)virtual disk raid 5 and second (1)virtual disk raid 5 for other files.

At the morning i found the server stuck and after restart it , the server cant booting because of failed in first (0)virtual disk which i installed windows server 2019. May i have some help please ?

Tusj

1 Rookie

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14 Posts

September 24th, 2023 19:38

I would examine the systems logs and/or iDRAC. 

Are all drives present and healthy?

You didn’t provide a lot of information. 

BINNASSER

1 Rookie

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9 Posts

September 25th, 2023 07:30

Dear

@Tusj

​kindly find the video and pictures to have information.

if required any information's. tell me please

(edited)

DELL-Marco B

Moderator

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3.6K Posts

25-09-2023 09:18 AM

Hello,

you have 3 hard disks in status removed seen from the controller.

At first please can you try to shut down the server and reseat hard drives.

Also check connection from the backplane to the controller.

Here you can see more troubleshooting about physical hard drive.

Do you have a backup of this virtual disk?

Thanks

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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BINNASSER

1 Rookie

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9 Posts

September 25th, 2023 10:35

Dear @DELL-Marco B​ 

thanks for your response.

already i reset the disk and restart the server, and the 3 disk showed same statues (removed).

and i don't have backup.

what did you mean about backplane to the controller?   

regards 

(edited)

Tusj

1 Rookie

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14 Posts

September 25th, 2023 11:25

Did two of the failed disks belong to the same RAID5 array? If so, your data is gone I’d think. 

Did you not get any notice when the first disk failed?

The backplane is the board connected to your hotswap drive cages. 
If you follow the SAS cables from the controller, they’re plugged into the backplane (or expander). 

DELL-Marco B

Moderator

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3.6K Posts

25-09-2023 11:40 AM

Yes I confirm, if the failed hard disk belong to the same VD, data is lost.

You can try to perform a force online operation from the PERC bios but as last chance to put online the VD.

Thanks

DELL- Marco B

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

BINNASSER

1 Rookie

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9 Posts

September 27th, 2023 06:06

Dear

@Tusj​ 

no , i don't get any notice for failed. 

may i have best scenario to escape from this problem?, (without lose any data)

and how i can avoid like this problem in future ?  

BINNASSER

1 Rookie

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9 Posts

September 27th, 2023 06:10

@DELL-Marco B​ 

Good morning

as you see in log video, i don't remove any hard disk, 

 what did you think about it? why The hard disks showed removed ?

DELL-Young E

Moderator

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4.4K Posts

27-09-2023 06:49 AM

Hello in my humble opinion,

if you want to take this to the date repair center, I suggest you do not do anything at the point. If you are okay with losing data, you need to replce both HDDs that failed and start working on the re-configuration on the VD.
Respectfully,


Professionnel des médias sociaux et des communautés
#IWork4Dell

Tusj

1 Rookie

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14 Posts

September 27th, 2023 23:11

@BINNASSER​ The ancient saying in server administration: RAID is not backup. 

One important step in configuring servers is setting up alerts.


These machines are built with a lot of monitoring inside, but they’re pointless if a human isn’t actually getting these alerts, and reacting to them.

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