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7 Posts

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July 14th, 2022 03:00

Excessive fan noise/speed on new R450

What sort of fan speed (%) are you experiencing with your Dell R450?

Are you running it Maximum Performance or something else in BIOS?

The summary of my issue is a new Dell R450 server (2 x Xeon Silver 4314) running only Vmware ESXi 6.7 and no virtual machines is hitting 46% fan speed.  I tried installing a Rocky Linux VM, and during the update within the only VM, the fans hit 70% speed.

I have a very similarly configured Dell R440 that has 10 VMs, and it only runs at about 11% fan speed (same rack).

After a week of working with Dell support, they have told me that this noise level is normal, and that the only option is to take the server off the default Maximum Performance BIOS setting (the R440 is also defaulted at Max performance).

Thanks in advance.

Previous post:

https://www.dell.com/community/Power-Cooling/New-R450-Server-Fan-Noise/m-p/8233759#M1439

 

1 Rookie

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7 Posts

August 3rd, 2022 04:00

Dell finally sent a technician to replace the motherboard. After he replaced the motherboard, he showed me that both heat sinks on the CPUs were damaged: The fins were just sitting loose on top of the platform that connects to the CPU. I'm not sure why he decided to swap the motherboard anyway (he had to remove the heat sinks), but I then had a refurbished motherboard and 2 defective heat sinks in my server.

Image:
https://www.mariogiannini.com/wp-content/uploads/2022/08/DellCPUHeatSinks-scaled.jpg

I was told that I would receive 2 heat sinks the next day, and when I got 2 boxes from Dell I call the tech who returned. He told me I only got 1 heat sink. The other box was thermal paste. The other heat sink was still en route. The attempted delivery of that at 8PM, way after office hours. So still waiting on that part, to call the technician again.

Took me like 3 weeks to convince Dell something was wrong, and now I'm on day 3 of actual repair time (and I paid for the 4 hour expedited on-site service).

1 Rookie

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7 Posts

July 28th, 2022 09:00

Not a single reply?  Surely there must be a single R450 owner out there, please.

Still working through this issue, and was told again that the fan speeds of 36% to 46% with no load were 'as designed'.  Then today in Performance BIOS mode the machine hit 70% to 100% fan speed with the same low workload (nothing but ESXi in maintenance mode).

 

7 Posts

January 21st, 2023 22:00

Thanks for posting the solution. I have the exact same symptoms on a brand new R450 just received. The minimum fan speed is 46%. Won't go or allow me to set any lower no matter how much I tune the system profile or cooling settings. The server even has just 1 CPU and a meager 8 x 2 GB RAM. CPU seats at 0-3% doing nothing. Only 3 disk bays are populated with 10K HDDs.

However, the server came with only 5 fans and is in my office where the ambient temperature is 75-77F. I wonder if the number of fans and the air temperature could be the culprit in my case. Did you have yours in a cooled room?

4 Operator

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3K Posts

January 22nd, 2023 04:00

Ambient temperature plays a significant role in fan speed. If there are more ambient temperature FAN speed will increase. The number of fans on the config depends on configuration like number of CPU and whether PSU is cabled or redundant.

7 Posts

January 22nd, 2023 09:00

Thanks, but you are stating the obvious.

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7 Posts

January 24th, 2023 09:00

I was never really able to get the server to be quiet.  The server is in a small air-conditioned room dedicated to IT and phone equipment, about 68 degrees normally.

Dell did replace the heatsinks, which did help to lower the operating temperature and stop some very high fan noise.  However, I was never able to get it as quiet as my R440, no matter what BIOS settings I implemented.  I continued my discussion with Dell, and their final comment (after testing it on an R450 of their own) was that the R450 simply didn't allow you to lower the minimum speed to the same degree that the R440 did (I think my minimum was in the 36%-46% range, but can't remember or check right now).

So the end result is my server is still loud, just not aircraft loud anymore.  It irks me every time I walk into the server room.

Moderator

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4.1K Posts

January 24th, 2023 20:00

Hi I understand this isn't the solution you want, just a humble comment for understanding maybe for everyone who might experience the same issue: but it's unfair to compare a 1U and a 2U server. The smaller the fan is, louder and faster it spins.

7 Posts

January 24th, 2023 21:00

As a test I left the temperature in the room slowly drop to 64 and the fans only went down to 37%.

I acquired the server to keep in an office. Dell states on the R450 Technical Guide that although the server was designed with acoustics for a datacenter  "the minimum configuration of R450 is quiet enough for typical office environment." My server has a config even lower than the lowest suggested on the document, but still at 75 ambient temp. the 46% PWM of the fans make it sound like a powerful vacuum running next to you. Even 37% PWM it is too noisy for an office.

Yesterday a Dell tech spent the morning working on it but the fans just won't go slower. I'm getting a replacement. If the new unit is also as loud, I'll return it and instead purchase a 2U.

 

7 Posts

February 1st, 2023 19:00

The replacement behaves exactly the same. Ended up returning the server. Will get a different 1U model not as noisy or a 2U.

1 Rookie

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63 Posts

April 8th, 2023 13:00

In my very humble opinion, the only Office-rated servers from Dell are their Towers (T550, T640, T440, etc..).. They can be racked as 5U systems and are a lot quieter than the rack versions.

April 17th, 2023 13:00

I am having the exact same issue. I have 1 CPU, 32gb RAM. The server is racked in a cool room. The noise level is going to be unacceptable for us. 

7 Posts

April 17th, 2023 14:00

The takeaway for me is that Dell wanted this server to be quiet enough for an office, but the server was not built or didn't turn out as such.

1 Rookie

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7 Posts

April 18th, 2023 04:00

Agreed.  My takeaway from speaking with Dell support, was that the fans simply spin at a high rate, and you can not configure the BIOS for speeds as low as was possible on the R440 model.

I cringe every time I walk into the server room, fearing not only the noise but the implications of reduced lifetime on those fans.

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1 Message

April 10th, 2024 21:08

Just received a new R450 server.  Initial boot up process is fine, goes through the noisy process and then the noise disappears and then load Windows 2022.  When you reboot the server from Windows, the noise level stays very loud and never goes away even after it has booted to Windows

Moderator

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4.1K Posts

April 11th, 2024 07:13

Hello, could the noise be from the fan? We need to figure our where the noise comes from.

Respectfully,

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