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September 9th, 2024 13:21

Optiplex Micro Plus 7020 and AOC 24P2 monitor not working using DP cable

Hey Everyone,

I have an unusual issue with 3 new Optiplex 7020 that I purchased.

When I connect AOC 24P2 monitors with a DP cable nothing displays. The monitor does not detect an input.

  1. I have tried all 3 computers, and I have tried 4 different AOC 24P2 monitors.
  2. I have changed DP cables.
  3. I have ran windows updates for drivers, no updates were pending.
  4. I've used Support Assist on the dell website and the machines are up to date.
  5. I have manually installed the driver for the monitor using Device Manager.
  6. There is probably one or two things I have forgotten.

What does work?

  1. Using a different model of monitor, even AOC.
  2. Using the 24P2 monitor with a VGA adapter.

From my troubleshooting it seems to be specific to this model Optiplex, this model monitor, while using DP cable.

Anyone any ideas on how I can solve it without using a workaround like a VGA adapter.

Thanks. 

1 Rookie

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5 Posts

September 9th, 2024 14:02

We can add the AOC E2475 as having the same issue with this model of Optiplex.

9 Legend

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12K Posts

September 9th, 2024 16:55

It is possible that EDID (Extended Display Identification Data) on your 4 different AOC 24P2 monitors is corrupt.

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