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16963
Dell 3020M Desktop SM Bus Driver
Hi
I have recently bought one of these which came with no HDD, i have installed windows 10, and downloaded the chip set drivers off the dell site, I started with the latest drivers but will have the bellow unrecognised in device manager, please could someone advise, i have also tried the 2 older drivers, done the bios update.
68cutlass
192 Posts
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March 19th, 2021 09:00
Check this thread https://www.dell.com/community/Desktops-General-Read-Only/Missing-Drivers-for-Optiplex-3020/td-p/5024674
fireberd
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March 19th, 2021 07:00
According to Intel CLICK ME the chipset drivers should define it.
I would do a CMOS Memory (BIOS) reset as a first step. If the BIOS is not recognizing it or properly recognizing it then Windows will not. Considering its used I would just replace the CR2032 battery. They are cheap and available almost everywhere, To reset CMOS/BIOS memory, power off PC, disconnect AC power cord then hold the power button for a short period to drain any residual power supply power. Open the case and locate the CR2032 battery on the motherboard. Remove battery but wait 5 minutes before installing the new battery. Power on and see if that fixes it. If not reinstall the Intel motherboard chipset drivers. If that does not fix it, I would suspect a hardware problem on the motherboard (maybe why it was sold used).
Support for OptiPlex 3020 | Drivers & Downloads | Dell US
CAH1982
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March 19th, 2021 09:00
Cheers,
Everything on the unit appears to work, i will try battery, but BIOS update went fine and i loaded defaults before installing windows 10, ive already tried the intel chipset but get this error
0x00004e24 this platform is not supported
thansk
Carl
CAH1982
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March 19th, 2021 10:00
cheers, downloaded both files in that link, not ones off dells support pages, one failed to install, other worked fine and is recognised
the chipset drivers was first i went to install, but windows had done a load of updates prior to doing drivers
DLH93312
3 Posts
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December 20th, 2021 12:00
I have this same issue and same Hardware IDs. But none of the links take me any where for the download for the driver? Can someone help? I have the same 3020M model.
DLH93312
3 Posts
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December 20th, 2021 13:00
If anyone can send me the correct links to fix this issue would be appreciated. Thanks