Unsolved
This post is more than 5 years old
1 Rookie
•
2 Posts
1
2551124
"wireless capability is turned off"
Hello!
I have a smiliar problem as many others when my wireless all of a sudden stoped working.
In my networks connection it says that it is not connected even thought i try to disable and then enable the device nothing changes.
I have used some tips from other threads and have for example unchecked the save battery option of turning of the device in device manager, restarted the computer but its still not working.
Its a inspiron 15 3520 and its running in desktop mode
The repair option that my computer gives me is obviousely not working and here is what the network diagnose says:
PrintWindows Network Diagnostics Publisher details
Issues found
Wireless capability is turned offWireless capability is turned off Not fixed Not Fixed
Turn on wireless capability Completed
Issues found Detection details
6 Wireless capability is turned off Not fixed Not Fixed
Turn on wireless capability Completed
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.
InformationalNetwork Diagnostics Log
File Name: 4111C0EE-A59D-463C-A54D-73014DE0F5D5.Repair.1.etl
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 3.0.0.130
Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf
Inf File Date . . . . . . . . . : Wednesday, July 25, 2012 8:37:08 PM
Section Name . . . . . . . . . : ATHR_DEV_OS61_3119d.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_02091028
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: c8722f0d-6b3e-4973-844c-411845217eb7
Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Interface type: Native WiFi
Connection incident diagnosed
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
Connection History
Information for Auto Configuration ID 1
List of visible networks: 0 item(s) total, 0 item(s) displayed
List of preferred networks: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: c8722f0d-6b3e-4973-844c-411845217eb7
Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Interface type: Native WiFi
Result of diagnosis: Problem found
Root cause:
Wireless capability is turned off
Detailed root cause:
Radio is off (HW switch)
Repair option:
Turn on wireless capability
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.
Jv tecson
1 Message
0
August 12th, 2020 01:00
Thank You very Much!!! Almost restarted/formatted my laptop. Tried everything, update and stuff. Hoping you have a good life ahead!!
Tanushree
1 Message
0
January 7th, 2021 07:00
This actually worked. I found so hard, but after all that failed, you suggestion saved me. Thank ypu so much. It seemd that it is a dell computer property. Fn + PrtSc to turn on or off the wireless network.
kar-aksel
1 Message
0
June 9th, 2021 06:00
Dell Precision M4700 laptop:
Traced the problem to the physical WiFi switch on the right side of the computer. The red wire was loose, I then pulled off the black wire and soldered the two together. Problem fixed.
Before that:
1. Did all BIOS and Windows settings
2. Purchased a USB WiFi adapter
3. Replaced the hard drive from another similar model, where the WiFi never had a problem
iNeedHelpWithMyLaptopBruh
1 Message
0
June 16th, 2021 22:00
Fn + F2 worked like a charm!
Tahmid123
1 Message
1
June 18th, 2021 22:00
Hello, in many websites I saw this problem... And the solution was using F2 or Fn + F2... In my laptop the same problem was there and I used those solutions... But it did not work. Then I used Fn + PrtScr which is next to F12 in dell laptop and it worked... If then also it is not working than try calling Dell call centre.
Kathie Frenk
1 Message
1
October 8th, 2021 07:00
If the "wireless capability is turned off" Just read; https://itslaptop.com/how-to-turn-on-wifi-on-dell-laptop-with-keyboard/
Lakshu
1 Rookie
1 Rookie
•
1 Message
0
October 17th, 2024 07:40
@DELL-Sundeep B hi dell i am facing the same problem as katla but like u told press windows x and i did that and my mobility center also opened but my turn wireless on is blocked I can't click on it please help