Looks like Dell is not doing anything about this smartdbyte issue. I bought a new Dell Inspiron 5491 in July and in Aug I noticed sudden internet speed drop. Dell support suggested I remove smartbyte and presto the problem went away. But yesterday (Nov 14) same thing again. So this time I found the cultprit was back and uninstalled it and system is back to normal internet speed. Why does smartbyte find its way back?
The irony is I referred the old support ticket from Aug to Dell support for investigation. Received a donotreply message suggesting they are unable to refer back to old ticket and I should create a new support request. The support request would not create until I do a self-diagnostic utility. Guess what, the self-diagnostic routine in SupportAssist got stuck at network testing asking me to connect ethernet LAN cable and failed test. Inspiron 5491 does not have a LAN port!!!
Samw01
2 Posts
0
November 14th, 2020 13:00
Looks like Dell is not doing anything about this smartdbyte issue. I bought a new Dell Inspiron 5491 in July and in Aug I noticed sudden internet speed drop. Dell support suggested I remove smartbyte and presto the problem went away. But yesterday (Nov 14) same thing again. So this time I found the cultprit was back and uninstalled it and system is back to normal internet speed. Why does smartbyte find its way back?
The irony is I referred the old support ticket from Aug to Dell support for investigation. Received a donotreply message suggesting they are unable to refer back to old ticket and I should create a new support request. The support request would not create until I do a self-diagnostic utility. Guess what, the self-diagnostic routine in SupportAssist got stuck at network testing asking me to connect ethernet LAN cable and failed test. Inspiron 5491 does not have a LAN port!!!