To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

 

Steve

Yes you're right, my Desktop is connected to the router and the router is connected to my modem.  It is connected by ethernet.

Steve,

Output received:

 

Windows IP Configuration

 

Host name....... : lovemomanddad

Primary Dns Suffix......: (blank)

Node type ........:Unknown

IP Routing Enabled......:No

WINS Proxy Enabled.....: No

 

Ethernet adapter Local Area Connection:

 

Connection - specific DNS Suffix.... : (blank)

Descripition.........: Intel(R) PRO/100 VE Network Connection

Physical Address ........: 00-11-11-8E-15-D2

Dhcp Enabled....... : Yes

Autoconfiguration Enabled ......: Yes

Autoconfiguration IP Address.....: 169.254.212.167

Subnet Mask........ : 255.255.0.0

Default Gateway ...... : (blank)

 

Thanks for responding Steve!

Pam

PS ...and don't try to tease me - yes the PC was a gift from my parents lol

 

Does the link light next to where you plug the ethernet cable on the computer and the link light on the router port both light up when the cable is plugged in at both ends and both devices are powered on?  Have you tried using a different LAN port on the router?  Have you tried a different ethernet cable?  You might also try temporarily disabling any firewalls running the computer.

 

Steve

Don't throw it out the window!  If it is a faulty network adapter or faulty cable, they can each be replaced for about $10 - much cheaper than a new computer.

 

Steve

Try a different LAN port first and see if that works.   You can also try running the diagnostics on the network adapter.  It should be in the All Programs menu under Intel Proset Network Diagnostics.   If that doesn't find any problems, try downloading and installing the latest drives for your network adapter:

 

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_P4_4700&os=WW1&osl=en&deviceid=4030&libid=5

 

Steve

Steve,

Yes both link lights are on.  I have not tried another cable or used a different Lan port.  I will try that. 

I have disabled Windows firewall and Norton and deleted Zone Alarm.  I disabled my connection, enabled it and also tried the repair tool.  This didn't work either.

Pam

I figured that's what it was - I went ahead and deleted the driver already still not working.  I will try the diagnostic now.

Soon this computer is getting thrown out a window!

If you go to that web page I linked in my last post, you can download both the latest drivers and the diagnostic utility.   Just download them, move them to the 4700 and run them from there to install.

 

Steve

So now I have tried 2 other Lan ports - no luck still!

Tried finding Intel Proset Network Diagnostics - can't seem to find it in All Programs and I also did a search. 

I will have to get a different ethernet cable. 

Sorry to be a pain... but just want to make sure I'm doing this right...Device manager---Network adapters I delete the Intel(R) PRO/100 Network connection and then reinstall it?

OK last attempt today!

Driver deleted and reinstalled. Still no change.

Diagnostic ran...not sure what to do next.

Ran Diagnostics and PHY loopback failed and so did Link... so now what?

 

Hehe just teasing.

K also did the Network Connectivity Test and it failed.  I will get a new ethernet cable tomorrow.  Hopefully that's all it is.  I've tried almost everything else. 

Thanks again!

So, are the lights on when you connect the desktop with cable to the router?

Why don't you tell us what are the network settings on the laptop which is working? Maybe the Desktop can't get the IP automaticaly because someone disabled the DHCP in the router?

I have the same problem on a Dimension L800r. I have two laptops(wireless) connected to my Cisco router as well as the desktop (wired). Both laptops work fine. I have bought a new Linksys network card, new patch cable, put network card in another pci slot and ran winsock fix, windows xp network diagnostics. Also, I tried the USB connections instead of the ethernet and it won't work on that pc either. I have reinstalled Windows XP pro and installed all service packs and updates. I can connect to a couple web sites and then it quits working. I reboot and it will work a couple times and quit again. No firewalls are running. ISP is using DHCP. Again, two laptops work fine on same DSL modem. I have also flashed the BIOS using Instructions on Dell support site and scanned system for virus and spyware before and after new install of XP pro SP2.