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January 13th, 2009 07:00
IP Protocol
Hi -
I recently installed WiFi by cable in my apartment. At the same time, I moved my desktop up one floor. Although our laptops work fine with the wireless, the desktop doesn't. When I called the cable company, they told me that the IP Protocol number had changed on my computer and I had to call a technician to get it re-set. can anyone help me? The desktop says that the signal is "excellent" but it doesn't connect and I have already received a message about the IP Protocol. I don't really want to pay the $100 to a technician if I can do it myself but I'm not an expert.
Thanks for any ideas, advice...
Alison
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MRF4700
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January 13th, 2009 08:00
What operating system and model number is the desktop? Where is the wireless router physically located in relation to the desktop? Click Start > Run > type "cmd" without the quotes in address window and hit Enter. This will open a black Command Prompt window. Type "ipconfig/all" without the quotes at the blinking cursor. Copy, paste the results into a reply window and post back, please?