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Help with diagnosing Wireless problems
Hi there - -
I have just received my Dell Lattitude 800 (four days ago) from Dell in Singapore (I live in New Zealand). I usually solve most of my own problems but my wireless problem has me stumped.
I have been attempting to use the data hotspot at work. This is a private hotspot and requires a WEP key (which I was given by the administrator). The network is set up for DHCP (automatically assign IP address). The wireless card on board my Dell 800 is a Dell Wireless WLAN 1450 Dual Band Mini PCI with a Broadcom driver (version 3.40.65.0).
I do not have the XP firewall activated, but I do have Norton's firewall.
The card can find the network and connects however it initially assigns an IP of 0.0.0.0. If I disable and reconnect it assigns an APIPA address (169.254...) Although packets can be sent, no packets can be received.
I also tried accessing a public hotspot at the local library in case it was a problem with the WEP key. This does not require a WEP key and is also DHCP. It detected the network and again, assigned an IP of 0.0.0.0. Re-enabling the connection forced it to reassign the IP address (correctly this time). I was then able to receive and send packets.
The only article I can find in the Microsoft Knowledgebase is article http://support.microsoft.com/default.aspx?scid=kb;en-us;320229 which sounds like my problem however I have a DLL version that is later than the one specified in the article. The build on the computer is 2600 xpsp2.030422-1633 Service Pack 1.
I have updated XP with the following critical updates since receiving the computer:
KB817611
KB8232182
KB824105
KB824810
KB825119
KB826939
KB826942
KB828035
KB828741
KB835732
KB837001
KB840374
SP2 Q2323183
SP2 Q819696
Can anyone point me in the right direction in regards to this problem? I am presuming my driver is up-to-date so I'm thinking it's an XP service pack problem - either I don't have the right one, or I've downloaded one that has caused problems.
Thanks in advance.
Vonnie.
DELL-BobT
3.1K Posts
0
June 4th, 2004 13:00
Vonnie3358,
Thank you for using the Dell Community Forum.
You might want to post your question to the Wireless Networking forum. You may also be able to find a solution by looking at this search query.