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May 26th, 2021 10:00

P2219H, no longer recognizing PC

I purchased this P2219H only a few months ago is not recognizing DP or HDMI signal from my desktop and laptop. I have tried replacing all cables and even using the same cables on an identical, working second P2219H, but this first P2219H still is having trouble recognizing signals. The only function the P2219H buttons currently have is Input Select. When either the Confirm or X button is pressed, the P2219H promptly sleeps.

What steps can I take to get the P2219H to work again?

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14K Posts

May 26th, 2021 11:00

@akinyicky  Assuming you've made sure to select the correct input in all of your tests, what exact cable setups have you tried?  Not all cables that you can physically plug into a connector on each end will give you a working setup.  For example, a DisplayPort to HDMI cable can only be used to connect a DisplayPort output on a source to an HDMI input on a display.  It cannot be used to connect an HDMI output to a DisplayPort input.

3 Posts

May 26th, 2021 11:00

Thanks for your response. It is good to know that my DisplayPort to HDMI will only work when DisplayPort is the output. I have tried using a laptop that is docked with two HDMI outputs. The monitor still won't recognize an HDMI output though.

9 Legend

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14K Posts

May 26th, 2021 13:00

@akinyicky  In that case if you've already verified that the same system and cable work with another P2219H, and you've made absolutely sure that the problematic P2219H is set to its HDMI input, then there may be an issue with the HDMI input of that display.  One possible workaround if the system you're using has a USB-C output that supports video output -- which is an optional feature of USB-C ports and therefore not always implemented -- would be a USB-C to DisplayPort cable.  If the problem only affects the HDMI input on this one display, then that type of cable might allow you to keep using that display through its DisplayPort input.

9 Legend

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14K Posts

May 26th, 2021 13:00

@akinyicky  D’oh! In that case my last resort suggestion if you can access the display’s built-in menu would be to perform a factory reset, but I’m not sure that’s even possible when there’s no active signal being displayed. Other than that, based on everything you’ve tried thus far, I don’t have any other suggestions at the moment.

3 Posts

May 26th, 2021 13:00

Thank you for the suggestion! Currently, it is not accepting a USBC to Display Port input either.

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