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Is thisa right?!?!? Get a refurb monitor back for warranty replacement?
I had a 1905FP monitor fail at2 months. They were happy to replace it (after a 30 minute call that could have been 10 minutes tops). When I get the new one its refurbished!!!
That is very shady to me. Buy a NEW monitor for money, it fails so they give me a refurbed one. So in the end I paid my real money for a used/refurbed machine.
That is just soooo wrong.
Dev Mgr
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March 29th, 2006 15:00
roattw
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March 29th, 2006 15:00
Message Edited by roattw on 03-29-2006 11:53 AM
SR45
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March 29th, 2006 17:00
cyruss
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March 29th, 2006 18:00
roattw
217 Posts
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March 29th, 2006 18:00
Ron B
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March 29th, 2006 19:00
Dell's solution; exchange it for a refurbished unit. Pay for a new monitor, get a used one. Around here, they call that "bait and switch". How low can Dell go? Pretty darn low.
roattw
217 Posts
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March 29th, 2006 19:00
Dell's solution; exchange it for a refurbished unit. Pay for a new monitor, get a used one. Around here, they call that "bait and switch". How low can Dell go? Pretty darn low.
roattw
217 Posts
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March 29th, 2006 19:00
Message Edited by roattw on 03-29-2006 03:44 PM
cyruss
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March 29th, 2006 19:00
You know the more I thought about what I said I realized I was way to Harsh, I am sorry.
I would probally be as mad as you to purchase a new monitor and have it go out in 2 months.
Anyway no matter what happens I wish you luck.
Cyruss
Ron B
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March 29th, 2006 20:00
stevez2
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April 2nd, 2006 15:00
I had a problem with my first 1905FP and sent it back after a couple of days, so I'm wondering if I also received a refurb in exchange. Mind you, if a refurb brings the product back to the status where all components behave like new components and look like new components, then I don't really have an issue with that, so long as it also carries the same warranty. But one can't really attest to the quality of the refurb...you've just gotta take it on face value and hope that it's up to scratch.
roattw
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April 2nd, 2006 15:00
Message Edited by roattw on 04-02-2006 11:46 AM
cleatus45
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April 4th, 2006 12:00
jchor
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April 5th, 2006 17:00
SR45
12.1K Posts
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April 5th, 2006 18:00
Just because it states refurb on the box does not mean its refurb. Just might be a monitor sent back with a system, a customer did not want, and was not open, and Dell is obligated/required to identify this as a refurb.