thunderbolt Dock USC C breaking

Unfortunately image uploads are initially only visible to the person who uploaded them and to Dell reps until they get "approved", so as of this writing, your image isn't visible.  But in terms of dock options, the TB16 is the only Thunderbolt 3 dock Dell makes that will work with that system.  They also make the WD15, which uses regular USB-C, but that will limit your display options compared to the TB16, and the connector is basically the same.  Then there's the D6000, but that uses DisplayLink technology rather than tapping into the system's native GPU outputs, which has a lot of drawbacks.

Unfortunately although the cable is replaceable, it uses a proprietary connector on the dock side, so you won't find an alternative.  That said, USB-C and Thunderbolt 3 are industry standards, so there are a variety of third-party docks available from people like Belkin, StarTech, SIIG, and Plugable, to name just a few.  They vary especially in the display configurations they support and the wattage (if any) that they provide to attached systems for charging, so pay particular attention to those.  One capability you are likely to lose, however, is the ability to wake or power on the system from the dock while the lid is closed.  You'd also likely lose the ability to run the system with the lid closed while it's docked unless you were ok setting your Lid Close Action to "Do Nothing" rather than the default Sleep, but that of course affects other scenarios too.  If those are dealbreakers, then you'd have to use the WD15 or TB16 since there isn't an industry standard for handling external power buttons.

Out of curiosity though, what's happening with those connectors in your environment that's leading to such high breakage rates?  This is the first report I've seen on this forum about widespread connector failures, and the TB16 has been out for a while.

Thanks for the info! Honestly I am not sure what is causing the plastic jacket to crack but they tend to crack along the sides starting where the USB C plug goes into the port on the laptop. Being in IT I like to think that I am not as hard on or careless with my hardware as the average end user but even mine has cracked. I think it is just the nature of a USB C and Micro connectors I have notice Android chargers tend to do the same over time.  I personal try to find cables that have a rubber jacket around the tips that way there is no seam to come apart but I guess Dell felt that the little LED light on the tip of the cable was important enough to make a less rugged connector.

Same here, my cracked in the same spot as the picture where the lightning bolt is and I ignored it for a few weeks.

Unfortunately today when i plugged it in the whole plastic insulator split to completely exposed metal plug.  I bought mine with my laptop and is still under warranty, yet still got bounded around 7 transfers and got the no we wont warranty it...

does not show up in dell parts either, so looks like my trick new Thunderbolt 3 dock will now have black tape holding the plastic connector on for insulation...

Sadly this dock was already replace once when it was new from a faulty one and even after that I have to run wireless, otherwise the network cable drops in and out...

For a business solution, i would stay away from this one...

Thanks!

-R

I have had two break in one week. 

Mine also has a huge crack along the side, though it hasn't completely broken off yet.  The plastic seems to be too brittle for the amount of usage and bending the cable has at this location.  The dock still works great, but it would've been much better if this part (the part users touch the most) was better made. 

Mine also was broken after only 3 months of usage (WD19). I've used a transparent scotch tape to fix it. 

it's a conception problem. I think Dell should seriously look to this problem by using a robust material.

The cable end from my TB16 dock to my 9575 laptop occasionally falls out, but so far the plastic around the plug has not cracked.  There is a lot of chiming every time the connector mates and falls out and/or reconnects, mostly on its own.

I have had a Dell supplied TB16 at home for my XPS, its just under 2 years old and has had light use. The plug started to crack along the sides a few months ago. I bought a second hand TB16 for use at work and its plug had already broken.

A really nice fix for this is Heat Shrinking electrical insulation which you can push over the plug, is quite thick and strong. Upon heating shrinks to form a robust method to pull the remaining plastic parts together and form a good solid insulated cover over the metal parts.

My research of this issue shows you can buy a whole new cable, but I guess its plastic cover will start to fall apart after some use.

My first Dell TB16 cost me over £200 to go with the £1,800 laptop and £1,200 for 2 x 4k monitors. Total Outlay over £3,200. For a device costing > £200, the poor quality of this plastic plug is letting you down Dell!

Fortunately , I was able to notice this early on, when I saw light through tiny side crack. According to my knowledge, the wire and laptop should be placed in a way.There should not be any tension due to Bend on the cable. And one should not plug in and plug out on daily basis. Otherwise there is more chance to alter the tension on the usb c point. If you see a crack seal it with tape or using micheal’s solution. I think if there is tension at usb c input near laptop point, the upper plastic is splitting. I am not sure , if this extension cable solves the tension issue on cable end.
https://www.dell.com/en-us/shop/usb-c-right-angle-adapter-pd-up-to-100w-m-f/apd/ab647234/monitors-monitor-accessories

there are couple of these models in dell.com description says these we can connect to dell docks.

My dock's USB-C connector to the laptop, WD19TBS, has also started cracking. I do not recall any event that would cause this as it is sitting on my desk. It is still functioning, but when I talked to Dell, they refused to honor the warranty and stated it was customer damage. As there are several instances of this, I am thinking the root cause is the plastic used.

Also, from my products page, I navigated to service options, one of which was Chat. That was patently useless. Transcript below.

Ashmeet N (7/14/2024, 12:15:04 PM): Thank you for contacting Dell Technologies. My name is Ashmeet. Please allow me a moment to review your case details. 
Herbert (7/14/2024, 12:15:14 PM): Sure. 
Ashmeet N (7/14/2024, 12:15:46 PM): Hello Herbert, 'how are you doing today? 
Herbert (7/14/2024, 12:16:03 PM): I am fine, and how are you? 
Ashmeet N (7/14/2024, 12:16:31 PM): Glad to know that. I am  good. Thank you for asking. 
Ashmeet N (7/14/2024, 12:16:38 PM): Can you confirm that the docking station you need support with is WD19TBS with <Private data removed from public view. DELL Admin>
Herbert (7/14/2024, 12:16:46 PM): Correct. 
Ashmeet N (7/14/2024, 12:16:55 PM): Alright! 
Ashmeet N (7/14/2024, 12:16:56 PM): If we need to follow up after this chat, can I reach you on  (256) 527-6324 or email you at <Private data removed from public view. DELL Admin>
Herbert (7/14/2024, 12:17:03 PM): Correct. 
Ashmeet N (7/14/2024, 12:17:08 PM): Perfect! 
Ashmeet N (7/14/2024, 12:17:54 PM): As I can check from the case details that the USB-C connector is physically damaged. Correct? 
Herbert (7/14/2024, 12:18:07 PM): Correct. 
Ashmeet N (7/14/2024, 12:18:15 PM): I realize that this situation is difficult, but rest-assured I will find a resolution for you. 
Ashmeet N (7/14/2024, 12:18:32 PM): Please share the picture of the damaged area on the below request - 
Herbert (7/14/2024, 12:18:49 PM): One moment. 
Ashmeet N (7/14/2024, 12:19:15 PM): Sure! take your time. 
Ashmeet N (7/14/2024, 12:21:28 PM): Hey Herbert, just wanted to make sure we’re still connected. 
Herbert (7/14/2024, 12:21:32 PM): Done. 
Ashmeet N (7/14/2024, 12:23:05 PM): Thank you for sharing the picture. 
Ashmeet N (7/14/2024, 12:23:06 PM): There's a dedicated team which could better assist you with this issue. Please reach our sales team at 800-999-3355. 

You can also visit out website at https://www.dell.com to check the options. 
Herbert (7/14/2024, 12:24:19 PM): Goodness. This was one of the service options, which is apparently useless. I will call the number. Thank you and have a nice day. 
Ashmeet N (7/14/2024, 12:24:28 PM): I hope I have addressed all your concerns regarding the system. Is there anything else I can assist you with today? 
Herbert (7/14/2024, 12:25:13 PM): No, you have not. But, I have nothing further. 
Ashmeet N (7/14/2024, 12:25:20 PM): Thank you for choosing Dell. Have a wonderful day.

You may disconnect the chat from your end. 

@AHSVGUY​ I am not sure my picture uploaded...

@Idletech​ That's a really good idea. I would much rather replace an $12 piece than the whole docking station each time.