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February 27th, 2025 00:47
NVMe issue with Latitude 7390 2-in-1
Can you confirm a Kingston 2Tb NVMe M.2 PCIe 4.0 should be compatible with Latitude 7390 2-in-1 and if any settings in BIOS need adjusting? After checking Dell and Crucial sites I purchased it as believed it would be compatible. After I cloned the existing 256Gb NVME to it (tried various methods) and swap them. The 2Tb fails to boot. Spinning white circle until unit reboots and repeats. BIOS shows the Kingston as present and can change it in boot order. If I boot from various USB pens with GParted or a Linux Distro they will not find the 2Tb. If I swap back to the 256Gb in unit, it boots back into windows fine, and if I connect the 2Tb via a usb cradle it shows the disk as offline (obviously due to cloning) as it has clashing disk signature, but you can see the disk partitions are as expected. What am I missing? Or is that drive not compatible, if so what is spec I should purchase?
b8c
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March 4th, 2025 05:35
So the solution I went for was to change the SATA mode in BIOS from RAID to AHCI. The NVME was then visible to the various software I was trying to use with it. It did mean having to boot into SAFE mode with the original drive in place so that the new cloned image had windows with AHCI in use not RAID/IRST.
ejn63
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February 27th, 2025 00:54
The problem isn't hardware compatibility - - that drive is compatible with the system. Does the system setup (F2 at powerup) see the drive? If it does not, that's a hardware issue (probably a faulty drive), but if it does, the issue is with cloning.
Unless you've changed the system setup to turn off IRST (Intel rapid storage), a utility drive won't see the contents unless you've set it up to load the IRST driver. Even a Windows installer needs to be paused and needs to have the IRST install driver loaded.
(edited)
b8c
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February 27th, 2025 01:13
@ejn63 thank you for responding
setup (F2) does see the drive. Drive works fine in USB cradle attached to multiple units.
Cloning has been attempted with multiple utilities in many ways.
1. Direct from 256Gb in Dell with 2Tb in USB cradle using Windows and Macrium Reflect X Home (Free trial)
2. Direct from 256Gb in Dell with 2Tb in USB cradle using Clonezilla USB pendrive.
2. From 256Gb in Dell with 2Tb in USB cradle using Windows and Macrium Reflect X Home (Free trial) imaged to another USB HDD and restored to 2Tb in Cradle.
3. Using Linux pendrive dd from 256Gb in Dell to 2Tb in USB cradle.
I could not run any options to restore image to 2Tb while in Dell, as no boot options would see the 2Tb despite Setup (F2) seeing it.
The partitions on the 2Tb while in usb cradle look right, and I can mount on another linux unit and access contents fine.
Where do I turn off IRST, do you still think it could be an issue, given I can see the contents of the drive on another unit which look fine?
Could it be a size limit? a Dell site only lists 512Gb and 1Tb as options?
Annoyingly the Crucial site I used previously (admittedly a while back) now says it does not have any compatible products
petermuss
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February 27th, 2025 13:54
@b8c
Press F2 and go to "Boot Sequence"
Press "Add Boot Option" and select the 2TB drive. Enter a unique name e.g. "2TB" and press "OK".
Select the given name "2TB" as first boot device.
Reboot and post result
HTH
Peter
b8c
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March 1st, 2025 03:29
@petermuss Hi, If I try that I get partitions to add not a drive? I tried each, and each one presented me with a Windows Blue screen of "Your PC/Device needs to be repaired" Error 0xc0000225. Of the options listed only the ESC option to go to UEFI works, everything else just reboots and comes back to blue screen.
b8c
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March 1st, 2025 03:33
I'm wondering if my 7390 2-in-1 really supports NVMe. Only (1) the existing drive is an "SK hynix SC311 SATA 256Gb" which is an M2 SSD not an NVMe ? And (2) I already had issue with belief I should have a Thunderbolt port, but Dell support (years ago, while under warranty) confirmed my unit did not have, with some reason that not all 7390 2-in-1 are the same .....
ejn63
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March 1st, 2025 11:55
Yes, the system does support NVMe drives. And the Thunderbolt port was an option on this model - it was not standard equipment.