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Mouse button defect - Support does not now what a button is. Help
Hello everybody,
I am turning to you because I am faced with an unbelievable situation, 2 months ago I bought a laptop and mouse. Unfortunately the middle button of my mouse seems to be broken and is unresponsive (I can scroll and click left and right with the scroll wheel just fine).
So I contacted the support for my MS5120W but they say that no mouse from dell has a button on the scroll wheel because it does not appear in the short manual...
I do not know what to do, the situation is just unbelievable, they do not have a single understanding of their own products...
Please advise on what to do.
Technical summary of the issue: Middle button of MS5120W is not responding (down button in picture bellows). All other buttons work correctly
Thank you very much in advance.
Regards,
Alexandre
Vendra A
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June 23rd, 2024 17:06
After insisting, it was sent to the verification team. We will see what happens now.
Unfortunately I did not find how to update the post itself.
peemints
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June 28th, 2024 02:14
According to Dell, "This product comes with a 3-year Advanced Exchange Service so that if a replacement becomes necessary, it will be shipped to you the next business day during your 3-year Limited Hardware Warranty."
You will most likely need to provide proof of purchase that shows a purchase date. You should reach out to Dell support directly. https://www.dell.com/support/incidents-online/en-us/contactus/
Click "Choose my Model," then find your mouse. The full name is "Dell Mobile Pro Wireless Mouse - MS5120W"
dmoncayo
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August 9th, 2024 07:55
Same problem here. The model of my mouse is MS3320W. Unbelievable....