Unsolved
3 Posts
0
847
Microphone array low level
Hello,
we need some help. We have trouble with Dell E7430 microphone using Teams.
Our Scenario
User are having a call with MS Teams, and they use the internal microphone.
Laptop Latitude 7430
Windows 11 21H2
Options we tried:
Driver and BIOS updated
Noise cancelling disabled
thank you in advance
Ricky2023
3 Posts
0
February 6th, 2023 05:00
Also, I would like to highlight that the issues appears to be at the beginning of a sentence;
for example: the first couple of seconds are not heard by the other participants.
We have played around with the settings and update all the possible drivers. We even asked DELL Tech Support to replace the microphone itself, without success.
hockey930
3 Posts
0
February 22nd, 2023 12:00
YOU ARE NOT ALONE!! This has been the bane of me and my teams existence.
We have opened a dell support ticket and had our corporate dell support team try to resolve the issue with no luck.
These 7430 mic array issues are terrible. We have been able to make it "better" with a very old driver. I am about to buy my boss a different laptop.
It sounds like it's a noise suppression issue to me, but it makes no difference if you turn it off. The line level is low, and the worse is when a person on the other side tried to give a quick reply, sometime I can see their mouth moving, but there is no audio with it because it's either auto corrected the level way to low or it's been canceled out completely.
The Dell suggestion was for us to send back 5 of our laptops and they would replace them with 5 new ones. We have ordered these machines 3 times, and all of the batches of the issue.
I can't believe people aren't revolting about this.
We also just tried loading windows 11 as a shot in the dark to see if it got any better. It did not.
Ricky2023
3 Posts
0
February 22nd, 2023 22:00
hey there!
thanks for your reply.
do you remember what driver version did you use to make it "better" as you said?
I would be interested to try that out too
thank you!
hockey930
3 Posts
0
March 1st, 2023 07:00
We have been doing some testing. One of the guys that works for me has come up with a fix. This has to do with ripping out the dell driver and installing a generic Realtek driver that also maintains the "Microphone Boost" slider. The microphone ends up louder and sounds far less digitized including not cutting off part of words during short replies. Our issue now is trying to get windows update to not update replace the driver after this has been done. I am trying to figure out if there is another way to contact you, we can send over the files to you.