Latitude 7410 Screen Issues

Question

At my company, I have a user that has a brand new Latitude 7410 that keeps getting pixelated screen, and system memory issues.  I have run Hardware diagnostics on the computer and they have come back all passed, but user still has the issues.  I have attached screen shots the user has sent me of the issues.

DELL-Jesse L · Accepted Answer

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

ChadA3119 · Answer

Why not have Dell replace the RAM?

Jamesthedon24 · Answer

@DELL-Jesse L​ I have this same problem

SRT_Phoenix · Answer

@ChadA3119​ It's on-die on these machines. Not even soldered on, it is on the same substrate chip as the CPU. These things are just whack, and QA seems to be as well.