E4300 Bluetooth does not recognize Targus AMB581GL mouse

Greetings!

Microsoft Windows [Version 10.0.19045.4717]
Targus AMB581GL mouse

I try to setup a Bluetooth mouse in Windows, but during the pairing stage it does not show the mouse in the list.

What can cause this issue?

Thank you.

AVKazak

1 Rookie

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3 Posts

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August 7th, 2024 10:01

Here is what I have researched so far.

If I go to Device Manager, select Bluetooth Adapter, go to its Advanced tab shows LMP 4.16957. This means that the workstation features Broadcom Bluetooth 2.1 + EDR (https://support.microsoft.com/en-us/windows/what-bluetooth-version-is-on-my-pc-f5d4cff7-c00d-337b-a642-d2d23b082793).

The Targus AMB581 mouse has Bluetooth 5.2 label on its box and Bluetooth® 5.0 wireless connectivity on its official web page (https://eu.targus.com/products/compact-multi-device-antimicrobial-wireless-mouse-amb581gl).

In theory Bluetooth devices should be backward compatible, but it seems to be not my case...

What do you think?

(edited)

AVKazak

1 Rookie

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3 Posts

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August 7th, 2024 10:10

Here is information about currently installed driver: