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September 19th, 2022 15:00

Dell Latitude 5420 Microphone Array is not working

I'm having problems with the Microphone Array not picking up sounds.. its detected any working just fine and no error or anything, i tested the input and nothing, i tapped on the microphone and it does not even pick up, I'm thinking hardware failure. The camera works just fine but just can't get the microphone to work. I'm running out of ideas, only thing i can think of is to take the screen apart and replace the microphone board.

 

 

 

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17K Posts

September 20th, 2022 09:00

Dajeepman,

Did you run the section that reads troubleshoot to determine if it is working or shows an error?

2 Posts

September 21st, 2022 17:00

I ran multiple test but no available. its working by windows standard but its physically not working. I can no software is receiving any signal from it It's almost like its been unplugged or something or broken wire.. I don't know what other test to run

 

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