Awful product, worse customer service

Yesterday my Dell latitude 5512 arrived. 

The laptop has problems booting and goes into recovery mode everytime I turn it on.

I called customer service and they gave me instructions which I followed. None of them worked.

Then they sent me an email with the same instructions, again it did not work. I responded the email and they haven't even answered.

I am appalled that this company is not even capable of providing a laptop that boots correctly. This product is completely useless (and not cheap).

Customer service is just as negligent. Slow, inefficient and bureaucratic.

On top of everything, this has wasted a considerable amount of time, none of which I'm being compensated or getting back.