Unsolved
This post is more than 5 years old
4 Posts
0
17289
XPS !2 (Haswell) Wont Wake From Sleep
I just bought the latest Dell XPS 12 (Haswell) and really love it. The only problem I'm having is that when I leave it in sleep mode for more than 2 hours, it wont wake from sleep: the keyboard illuminates but the screen remains black. Pressing any key will not turn on the screen. I am forced to hold the power button until the keyboard lights turn off and then turn the laptop on as usual. I'm afraid that this will wear out the power button slider. Am I doing something wrong?
Robin3
807 Posts
0
July 24th, 2013 14:00
Disable Intel Rapid Start
dBran76
4 Posts
0
July 26th, 2013 06:00
Thank you for your help. There must be a few more bugs in the Rapid Start technology that Intel has yet to track down and fix.
FlyerXX
7 Posts
0
August 7th, 2014 13:00
Didn't know what I was getting into until I started reading these Dell Forums. Just want to report that I have both these issues on recent new laptop.
Verified Intel Rapid Start is not installed in Windows and A06 BIOS has not such option.
I have latest A06 BIOS and latest video driver.
XPS 12 9Q33 with i7 4510U CPU. Intel released that CPU recently in Q2 2014. This suggests this laptop model line is still suffering from wake from sleep blank screen & image retention issues that a lot of others have reported from over 1 year ago.
Wake from sleep issues - XPS 12 9Q23
http://en.community.dell.com/support-forums/laptop/f/3518/t/19482384.aspx
Wake from sleep issues - XPS 12 9Q33 Haswell CPU
http://en.community.dell.com/support-forums/laptop/f/3518/p/19517524/20416003.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19519068.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19517951.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19527106.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19527493.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19593854.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/t/19595193.aspx
7/2013 Dell A02 BIOS acknowledging wake from sleep issue with possible fix, but even the newest A06 BIOS doesn't fix the issue to this day 8/2014.
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=616684
Screen Image Retention - XPS 12 9Q23, 9Q33
http://en.community.dell.com/support-forums/laptop/f/3518/t/19497269.aspx (66+ pg of complaints)
http://en.community.dell.com/support-forums/laptop/f/3518/t/19543016.aspx
olsnels
1 Message
0
August 14th, 2014 23:00
Istaly
4 Posts
0
September 25th, 2014 09:00
I am having the same exact issues plus the audio drivers don't switch properly when i connect to either my headphones or display port.
nickel279
2 Posts
0
August 22nd, 2015 09:00
I'm having the same problem on my Inspiron 13 7347. Any solutions yet?
nickel279
2 Posts
1
September 30th, 2015 15:00
Hello All, this solution worked for my inspiron 13 - 2 in 1.
1. Go to control Panel
2. Keyboard
3. Keyboard lock tab
4. Select never lock keyboard and touchpad
5. Apply and ok.
Hope it works for you.