xps 13 9350 keyboard backlit not working...

Hi,

Thank you for writing to us! You can use the F6 key combination to enable or disable backlight.

Hoping this helps!

Regards,

well, I've tried and it didn't help.

I even tried to change the settings in the bios setting, and nothing changed.

also the windows mobility center didn't show anything about the keyboard backlight.

Same problem here, I was given a prompt during the initial setup to set the timeout period for the backlit keyboard, but now there is no way to change it. I was on the phone with tech support for 3 hours and he downloaded all kinds of updates and utilities, nothing worked. I hate it when tech support knows no more about the system than me.

Hi @Subsim ,@B1ackca7 ,

I would request you both to try these steps,

*Go to the system bios by pressing the F2 key on system startup. Then under POST behavior you should be able to see the FN key options .

Hello Jennifer and and thanks for the assistance. I tried your solution, I restarted the PC and hit F2 and there is a setting that controls the Function keys, but there is no setting to control the length of time the backlit keyboard stays on.

As I said before, the very strange thing is, when I first took the XPS 15 out of the box and turned it on, went through the setup steps, there was a setting that let me determine the length of time the backlit keyboard stays on. And I cannot find it now, neither can Dell tech. If we think about it, the keyboard has something that tells it x seconds have elapsed since the last input, fade out. How can we determine where the setting is to adjust it? 

UPDATE: I Googled some more tonight and found this: Dell Feature Enhancement Pack Application

https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverid=MHVWP

Sure enough, that utility did install on my Win10 XPS 15 and seems to be working The settings are there to keep the keyboard lighted for 5 secs, 15 secs, 1 minute, 5 minutes....it's great!

This worked for me, i also get the settings! However, i can't chose the "never" option on my xps13.. whenever i press accept it just removes it, so 5 min is the maximum for me...

Brilliant That worked!

Thanks

Nick Geary

Same here with my new XPS13 9350: I downloaded DFE pack and installed it successfully, but the outcome was a series of help files accessed under the All apps start menu.  I cannot find any tool to change the backlight time-out setting. I wish to avoid fiddling with the BIOS setup.

My F10 keys works to change the intensity - Off-50%-100% but there is nothing about changing the time-out setting. Some more guidance from Dell would help.

Now that you have the DFE Pack installed, simply go to the Control Panel/All Control Panel Items,  and open the Dell Keyboard Backlight Settings and you should be set. This is what I found on my Win 10 Dell XPS 13 9350. Works like a charm! Good luck.