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TPM disappeared from BIOS. BitLocker won't resume (TPM cannot be found)
I have a Latitude 5580 with everything up-to-date (done via Dell Command Update). Current version of the BIOS is 1.5.2
Lately, I needed to enter the bitlocker recovery key every single boot. After investigating, I found out the TPM option disappeared from the BIOS.
Then, I disabled BitLocker but cannot resume due to 'A compatible Trusted Platform Module (TPM) Security Device cannot be found on this computer' message.
DELL-Jesse L
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July 17th, 2017 08:00
hguerard,
Click the links below for resolving TPM errors
BitLocker asks for a recovery key every boot
TPM option is missing in the system BIOS setup Latitude, Precision, or XPS
Resolving a TPM error seen during BitLocker encryption on a Dell PC
How to unlock BitLocker when it stops accepting recovery keys
hguerard
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July 17th, 2017 09:00
The TPM 2.0 firmware version 1.3.2.8 failed to install with the error 'The System TPM Query Failed, Aborting.' and 'Unable to prepare the TPM update payload.'
DELL-Jesse L
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July 17th, 2017 09:00
hguerard,
Click the link below to see if the infomration listed will help resolve the error. If not, call into pro support at 1-800-624-9896
TPM Failure Tries, Recovery Time and Lockout Recovery