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July 17th, 2017 07:00

TPM disappeared from BIOS. BitLocker won't resume (TPM cannot be found)

I have a Latitude 5580 with everything up-to-date (done via Dell Command Update). Current version of the BIOS is 1.5.2

Lately, I needed to enter the bitlocker recovery key every single boot. After investigating, I found out the TPM option disappeared from the BIOS.
Then, I disabled BitLocker but cannot resume due to 'A compatible Trusted Platform Module (TPM) Security Device cannot be found on this computer' message.

4 Posts

July 17th, 2017 09:00

The TPM 2.0 firmware version 1.3.2.8 failed to install with the error 'The System TPM Query Failed, Aborting.' and  'Unable to prepare the TPM update payload.'

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17.1K Posts

July 17th, 2017 09:00

hguerard,

Click the link below to see if the infomration listed will help resolve the error. If not, call into pro support at 1-800-624-9896

TPM Failure Tries, Recovery Time and Lockout Recovery

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