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Stuck in black screen safe mode nightmare...
Hi, I hope somebody can help before I go insane! My Dell laptop suddenly crashed and will now only start up with the logo and then a black screen. I managed to get it to restart in safe mode but that is also only a black screen, nothing else, and I can't get out of safe mode again. If I restart and hold down f2 I get 'Phoenix secure core technology setup' but I can't get to the bios to turn off safe mode. Anybody got any suggestions how to fix this would be most appreciated.
ieee488
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December 29th, 2017 16:00
Which model?
Which OS?
joyce_davenport
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December 29th, 2017 23:00
Hi, many thanks for getting back to me. I'm using OS 10 and the laptop is -
Dell Inspiron 15 7000 Series 7537 BTX Base Laptop, Intel Core i7, 15.6" LED Touch Display, 16GB Dual Channel DDR RAM
joyce_davenport
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December 30th, 2017 05:00
OK, pressing f12 at startup I managed to get in to the pre boot system assessment and run it. It passed all tests with no errors! I have managed to get out of safe mode though and am now stuck with a flashing black to white screen and the pointer at startup!
joyce_davenport
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December 30th, 2017 05:00
And... Now pressing f6 has given me the recovery screen with the error code 0xc0000001. It only stays on for a minute or so and then the machine automatically closes down.
ieee488
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December 30th, 2017 06:00
Was there a Windows 10 update?
Did you run the extended test on the hard drive which generally lasts an hour or longer?
joyce_davenport
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December 31st, 2017 03:00
Hmmm, yes there was a windows 10 update about two weeks ago.
Yes I did the full extended test that took about three hours!
ieee488
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December 31st, 2017 07:00
See if you can rollback that update.
If you can, and your laptop works then you know what the culprit is.
ieee488
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January 3rd, 2018 06:00
see if answers.microsoft.com/.../0ef20ecf-b489-46ea-9a9d-ec8a92cca1dd helps
joyce_davenport
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January 3rd, 2018 06:00
How do I rollback the update? I can't get on to the desktop at all.