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January 12th, 2010 23:00

New laptop not recognizing password. Can't log on!

HELP! I got my new Dell Inspiron 14 notebook (model PP42L) with Windows 7 today. During the intial setup, I put in a new user name and password. I then shut the laptop off. When I went back to it later, the computer didn't recognize my password and now won't let me in. Of course I didn't set up a password reset disk, so that's not an option.

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13.6K Posts

January 13th, 2010 05:00

 

Try posting your question on the Software & Operating System Board for a better chance at getting an answer specific to your situation but I believe that you will have to contact Dell to get help with the password problem. (This is the Laptop Audio Board.)

 

1 Message

December 30th, 2010 23:00

I googled it, google took me here, the question was perfect, but the answer was a dead end. Back to google

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