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New desktop freezes
I just purchased Inspiron 5675 desktop. When I received it, turned it on and followed the guide. While it was updating new window, it stoped at 84% and stop working, all the screen was black and the keyboard was not responding. I left it 30min but it was the same. Restart it and every thing ok. However, when I were playing LOL, both my Bluetooth headphones and keyboard stopped responding again, I could only use the mouse. I tried the others USB ports but didn’t work. I restarted and I can not even connect to WiFi. What I suppose to do, return this ***?
robert p
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December 18th, 2017 06:00
Hi FAPmaster,
Thanks for posting.
Apologies that your system is not working as expected. Please perform a system diagnostics by pressing F12 at startup. Make a note of any error messages and contact Dell Tech Support for further troubleshooting and possible resolution. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
ieee488
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December 18th, 2017 07:00
Be very aware that you have 30 days from the date on the packing slip or invoice to receive a refund.
Dell-SreejithR
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December 18th, 2017 10:00
Thank you for your message, we sincerely apologize for the inconvenience caused.
Please restart the computer & check the version of BIOS installed. Try to manually search for Windows updates & make sure that the updates are complete.
Did you complete the diagnostics & was there an error listed?
Do you have a wired or wireless keyboard mouse combo?
Please click on my Dell username & send a private message with the service tag, registered name & email address.