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Laptop won't switch on
Hi I've got a Dell Inspiron N5110 It was working perfectly fin till last night I just tried switching it on now and it isn't working.... It comes up with an error message and gives me 2 options: to launch repair or to start normally If I choose start normally it keeps shutting down and switching on and displays the same error message If I choose launch repair, the dell background screen comes on but nothing else, it doesn't have the log on screen or anything else, just the blue background and the cursor I have no idea what's wrong and my warranty has expired... Would be grateful if anyone could help Thank you!
DELL-Sujatha K
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December 11th, 2012 09:00
Hi priyax,
I request you to shut the system down, remove the battery and disconnect the ac adapter, press and hold the power button for 20 to 30 seconds. Now connect only the ac adapter and wait for 30 seconds and turn on the system.
Also I recommend you to run diagnostics on the system. To run diagnostics restart the system and at the Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.
priyax
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December 11th, 2012 10:00
"Testing completed: one or more errors were detected"
It seems to me the error is in "Hard Drive O" which is what has a Red Cross next to it
priyax
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December 11th, 2012 10:00
Oh gosh :(
priyax
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December 11th, 2012 10:00
Hi I did the diagnostics test and it said there was one or more errors
ejn63
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December 11th, 2012 10:00
Post the exact error you saw.
priyax
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December 11th, 2012 10:00
I switched it off so I'm doing it again, and it said hardware error but the testis still running so ill post what comes up next
ejn63
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December 11th, 2012 10:00
You need to replace your hard drive with a new one - then reload the operating system and restore your backups.
priyax
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December 11th, 2012 10:00
It is a hard drive error, all the other devices have a green tick next to them, hard drive had a Red Cross next to it...
ejn63
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December 11th, 2012 12:00
No, there isn't - you need a new drive.
priyax
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December 11th, 2012 12:00
Is there no other way to fix it?
ejn63
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December 11th, 2012 13:00
The hard drive itself should run $50-75. On this model, the drive is difficult to replace - if you can't do it yourself (it requires removing just about every internal component inside the system), add another fee for an hour or so labor with a shop - probably another $75+ -- to replace the drive.
priyax
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December 11th, 2012 13:00
Do you know approximately how much that would cost?
Thanks for all the help!