laptop starts but nothing comes on the display

Hi Robert,

I understand your concern. This may be several possible reasons for this issue. You may check the status of the power button light and the system LED's in front of system. An image of system LED's is shown below:

You may also drain out the residual power by following steps below: 

• Power off your computer.
• Remove the AC adaptor and battery of your computer.
• Press and hold the power button of your computer for 10-15 seconds to drain out the residual power.
• Release the power button.
• Insert the battery in and connect the AC adaptor.
• Then try powering on the computer.  

Please check the status of light on AC adapter as well. Another step you may try is to use an alternate AC adapter and see if it makes any difference.

In case you suspect the issue to be the LCD of your computer, connect your computer with an external monitor and see if it works perfectly fine with it. Also, you may run a test on the LCD of your computer. For detailed steps, you may refer to the video: http://dell.to/R6XKBV. 

Please share the findings.

I followed your instructions and is still not working, same for external lcd.

I also took the RAM's out to and it beeps, 2-2-2

Should I try and reset the BIOS by taking the battery out from the main board?

I think my video card is KO!

Thanks

I have the same problem whith a xps15 at second day using it. How do i take the battery of

Hi Robert,

From the symptoms above, it appears to be an issue with motherboard of your computer and might need replacement. If the system is under warranty, you may private message me the service tag of your computer. 

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. 

Hi bignaso, 

You may check the system service manual for detailed instructions on removing battery. 

Click on the link: http://dell.to/QjjZDA 

Enter the Service Tag of your system --> Under Product Support you will find the service manual of computer.  Please ensure to follow safety instructions in manual and share the findings. 

It doesn't help if motherboard is gone