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November 21st, 2014 18:00

Laptop screen all symbols, can not get into account?

I've had this Dell Inspiron 15 for all of about 3 hours, and when I'm on the internet, it randomly shuts off, turns back on, and displays this:

[View:i1369.photobucket.com/.../10808218_284418275102278_1997403336_n_zps4202e489.jpg:550:0]

This computer has Windows 8 and when I type in my password in the box I suspect is the login screen, it just comes up with more symbols.

TL;DR: Can't get into computer. Computer is covered in symbols and gibberish. HELP. Is there a way to factory reset this computer without actually being able to get in? Or should I just send it back?

7 Technologist

 • 

7.1K Posts

November 21st, 2014 21:00

Hi lynnxcascade,

It seems like the language is changed from English to other language. Please follow the steps mentioned below in the link below to fix your concern.

http://bit.ly/1xfin1e

Please let me know if this helps.

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