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Inspiron 5558/Win 7 won't wake from keyboard.
It only wakes up with the power button.
Any suggestions on how wake it from the keyboard (like my XP did)?
Thanks,bobA
Unsolved
This post is more than 5 years old
12 Posts
0
46651
It only wakes up with the power button.
Any suggestions on how wake it from the keyboard (like my XP did)?
Thanks,bobA
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DELL-Ravi Ch
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September 19th, 2015 22:00
Hi bobA,
Please follow the steps mentioned below to enable the Keyboard and mouse to wake the computer.
If a Power Management tab does not appear in the Mouse Properties dialog box, the device might not support waking from sleep or standby. To support this action, you might need to upgrade the driver. Please let us know if this helps
raaone2015
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September 20th, 2015 06:00
DELL-Ravi Ch
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September 21st, 2015 13:00
Hi bobA,
I would suggest you to try flashing the BIOS and update Unifying Application on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section and Unifying Application from Mouse, Keyboard & Input Devices onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.
raaone2015
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September 21st, 2015 18:00
Hi.
Unfortunately, flashing the BIOS did not work and the Unifying program is ONLY for Logictech devices.
It seems that when the computer goes to sleep, it goes into a deep sleep that nothing (keyboard, mouse, network, USB) can wake it except for the power button.
Are the any registry keys that would allow what I need to happen?
Thank you for your help,
bobA
DELL-Ravi Ch
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September 23rd, 2015 12:00
Hi bobA,
I’d suggest that you update chipset driver on your computer and check if the power management is available. Please enter your service tag # on the link below, then download the chipset from chipset section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps
raaone2015
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September 25th, 2015 16:00
Hi.
I updated the 4 files that make up the Chipset and I still have the same problem of:
Nothing will "wake" the computer from Sleep except pressing the Power Button.
This is the only computer (6 Dells, an HP and an Acer) that would not let the keyboard or a USB keyboard wake the computer.
There must be a Registry Key that can enable power to the USB ports when the computer is asleep. Like I said earlier, if this cannot be done on this computer, then it is of no use to me.
ANY suggestions would be greatly appreciated.
Thanks,
bobA
DELL-Ravi Ch
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September 28th, 2015 10:00
Hi BobA,
The option to wake the computer through the keyboard and mouse seems to be not available on your system. The other option is to perform manual reinstallation of the operating system to check if the power management tab comes up.
raaone2015
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September 28th, 2015 16:00
Hi.
This is a brand new computer. I have no intention of reinstalling Windows and ALL of it's updates. That's like buying a new car that stalls and the dealer tells you to reinstall the engine!
When you said "seems to be not available" you didn't sound very sure.
One thing I AM SURE OF is that this new PC seems to be defective, in that it is the ONLY Windows based PC that cannot be woken by the internal keyboard or a USB keyboard.
Can you ask one of the tech gurus if there is a way to enable this?
Again, if this cannot be done, then the computer is defective and I would like Dell to authorize Staples to take it back as it is of no use to me like it is.
Thank you,
Robert Aronson
DELL-Ravi Ch
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September 30th, 2015 13:00
Hi Robert,
As it’s a new computer. I would suggest you to restore the computer to factory state. Please follow the steps in the link below to perform PC restore.
http://dell.to/15AKRrE
Note: Please backup your personal data from the system onto an external storage device.
raaone2015
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September 30th, 2015 17:00
Since the computer IS new and has not been able to wake except with the power button since I got it, what good would it do to restore it to the same "new" state it is in now?
Also, you never answered about checking with a hi level tech there to see if there is a registry key that affects whether USB ports are "alive" when the PC is sleeping. A simple registry entry might solve this whole problem. Please check into this - it would be a much better solution than reinstalling and updating the OS.
Thank you.
DELL-Ravi Ch
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October 4th, 2015 06:00
Hi BobA,
Dell does not support altering the registry. Please restore the system to factory state to check if the below feature is available on this particular system.
raaone2015
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October 5th, 2015 05:00
Against my better judgment, I did a factory restore and got the exact same result.
This computer is of no use to me and I would like Dell to authorize Staples to take it back for a full refund.
DELL-Ravi Ch
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October 6th, 2015 08:00
Hi Robert,
I have checked with the concerned team and found that the option to wake the system up using the keyboard and mouse is not available on laptops. It’s basically a feature available on Desktop computers.
Dell does not have option to authorize a refund from a retailer. Please contact Staples for the refund and they should provide you the refund if the system is in the return period.
raaone2015
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October 6th, 2015 17:00
Maybe your concerned team should look in the BIOS - Right there is a simple setting labeled "Wake on USB." One check mark and the computer wakes from its' keyboard, its' glidepad or an external keyboard.
Thank you for your effort.
DELL-Ravi Ch
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October 8th, 2015 13:00
Hi raaone2015,
Thanks for the update. Please check and let us know if the issue with the sleep is fixed by following the steps.