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Inspiron 15R 5521 --- Laptop shuts down randomly
I've had this laptop for the best part of two months now and it has been excellent up to now. However, it has now shut down completely 4 times within the same day - with absolutely no warning. It doesn't feel as if it has overheated but I'm only touching the outer shell.
Is there something horribly wrong or is there an easy fix?
Thanks in advance!
DELL-Nikhil D1
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August 12th, 2013 08:00
Hi nitsuaj,
As the system is shutting down intermittently, I would suggest you to run hardware diagnostics:
Follow the steps below to run hardware diagnostics.
In case the test passes, follow the next steps. Check in Safe Mode with Networking.
Check if the computer is doing the same thing in safe mode with networking.
Also, refer this link for troubleshooting the fans and air vents: http://dell.to/101noJK
Please check the functionality of the fan and post the results.
nitsuaj
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August 12th, 2013 09:00
Thank you very much for the reply
I ran the initial test and the laptop passed; I then ran the "advanced" test it offered and left the laptop alone since it said it would take more than 30 mins to complete and it had turned off again once I returned to it.
I'll now test if it still turns off in safemode as you suggested.
nitsuaj
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August 12th, 2013 10:00
Rebooted in safe mode but it is still turning itself off randomly... That makes it 7 "crashes" today.
Does anyone else have any ideas??
nitsuaj
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August 12th, 2013 13:00
Hasn't shut down in safe mode since that one, is that an indication of lower clocking = lower temperatures and so it is a heat problem??
DELL-Nikhil D1
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August 13th, 2013 07:00
Hi nitsuaj,
As the system is working fine in Safe mode with Networking, We can do a Clean boot to isolate the startup or service that is causing the issue. Follow the below mentioned steps for Clean boot:
After the clean boot, if the issue does not occur, open “System Configuration” utility again and enable 3-4 startup items, restart the computer. Repeat this by enabling few startup items at a time and restart the computer. Similarly, repeat the same with “Services”. Make a note of the Startup item and Service which was causing the problem.
Kindly let me know the results.
nitsuaj
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August 14th, 2013 03:00
Ran a clean boot but it still shut down after a slightly longer time. Called dell support desk and the engineer has replaced the motherboard and checked the fan system - should be the solution. Thank you for your suggestions though! It helped the support desk diagnose the fault quickly.
DELL-Nikhil D1
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August 14th, 2013 04:00
Hi nitsuaj,
Thank you for the update, please write back to us if you need any further help.
Feng Yang
3 Posts
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December 14th, 2013 10:00
http://www.youtube.com/watch?v=EdJTyxTKUA8
genesi1985
1 Message
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April 5th, 2014 16:00
Error code 2000-0333
Validation 42064
aizaz234
2 Posts
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July 27th, 2014 12:00
hi there :) im facing same problem with my dell laptop ? what have you done to resolve this issue ?
kaufmanj1973
5 Posts
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September 8th, 2014 07:00
I have the exact same problem with my Inspiron 15R. I've had it for exactly one year - bought it on 05 September 2013 - and by same *strange coincidence* this exact problem began happening exactly one day after my warranty expired. I will NOT be purchasing another Dell!
anuraagw
1 Message
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November 4th, 2014 09:00
Hi Nikhil
I had booting issues so landed up on this page.
I'm getting a message saying hard drive not installed and all other components are working just fine
my warranty runs till Jan 2015.
Cheers.
Suzev
1 Message
0
December 27th, 2014 13:00
Mine lasted 11 months. Now it won't stay on for more than 5 minutes at a time. No assistance for me because I'm out of warranty and nobody can find record of my phone call in July (before my warranty expired). This is my 4th Dell computer and last, not counting all of the printers, sound systems etc. that I have purchased through Dell. Not happy to have a laptop on the shelf collecting dust.
girlzillla
5 Posts
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April 21st, 2015 21:00
Mine is also shutting off. Very annoying. Cannot find any solutions and Dell is useless!! Their solution, buy an extended warranty.
I've changed power settings, tried installing updates, but since it only stays on for 30 minutes, that never finishes.
HELP!
girlzillla
5 Posts
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April 21st, 2015 22:00
computer will not start in safe mode.