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August 26th, 2011 11:00

Inspiron 1318, where is the serial number?

I have tried unsuccessfully to get this information for insurance purposes. On my daughters Inspiron 1318, where is the serial number hidden? She has it away at college and can't seem to find it on the back. Secondly, why can't someone at Dell look this up for me? I have the service tag, the order number, the express service number, my customer number, the invoice number. I've called several times. On the last call, I was told the customer service center systems were going through maintenance. At 11 AM central time? I though Dell was based in Austin TX? I bet the sales channel systems aren't down. I need to call back and go through voice prompt again.

9 Legend

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87.5K Posts

August 14th, 2015 12:00

The service tag number is the serial number.  It shows on the setup screen (F2 at powerup) and is also printed on a label on the bottom of the system or inside the battery compartment.

Note:  if you purchased the system used or other than from Dell, it''s not uncommon for the service tag number to be missing -- in that case, contact the seller of the system for information.

 

If still inside the purchased warranty period and need more assistance, click the "Get Help Now" icon on the right to start a live chat session.

(edited)

4 Operator

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11.1K Posts

August 26th, 2011 11:00

I haven't heard of a serial number. The Service Tag # is what is used by Dell.

9 Legend

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47K Posts

August 26th, 2011 13:00

The Service Tag and the Serial Number are one and the same.

The Bios will tell you what that is by pressing F2 to get into CMOS.

 

For more details, please click here:

Where is the Service Tag located on your product

If you still cannot locate your Service Tag, you can use the System Profiler tool to automatically find your Service Tag.

To do so, simply click the link below, and if you consent to the terms and conditions of the Dell Software Licensing agreement, select Yes, I do agree to automatically find your Service Tag:



2 Posts

August 26th, 2011 13:00

My insurance company wants a serial number.  Most computer hardware has it on the back close to the model number.

August 14th, 2015 09:00

Did you ever get ab answer because I need to find my serial # so I can install photoshop CS2 on my laptop and can't find the number anywhere...

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