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January 3rd, 2004 03:00
How do i know whether my battery is dead or there some other problem?
Hi
I have dell latitude c600. I use xp. In my power management it shows that battery is 94% charged. But if i remove my power card it will shut off the computer. I checked the battery by pressing the test meter. All the green lighta come and stays green. My battery light on computer blinks for once every one minute with green light. How can i know that my battery is dead or alive?
Thanks
Uppu
DELL-BobT
3.1K Posts
0
January 5th, 2004 13:00
uppu,
Thank you for using the Dell Community Forum.
Please try the following with your battery:
Remove the battery and visually check the connector in the bay and on the battery for damage.
Check the charge directly on the battery, using the button and lights on the back of the battery. The lights should come on and stay on for a few seconds. If the indicator shows no charge, there could be an issue with the AC adapter instead of the battery. If any of the lights flash, then it may be a problem with the battery. Please tell me what lights come on and whether or not they flash or come on for a few seconds. Then reinsert the battery, and make sure that the battery will fully seat in the bay. It should be flush with the case plastics.
Try another battery, if possible. Try the battery in another system of the same model, if possible.
The 4 cell batteries should last about an hour without heavy use of the processor. 8 cell batteries should last roughly double this.
Dell warrants batteries for one year after the original purchase date of the system. After this time period, you should contact our Spare Parts department to purchase a replacement. Spare Parts can be reached at 1-800-372-3355 Monday through Friday from 7 AM to 7 PM Central time.
You can also purchase spare parts and accessories through our website. Start at:
http://accessories.us.dell.com/sna/dellitems.asp
Put in your Service Tag Number, or choose your system and you will be taken to a list of new and refurbished parts for your system.
This knowledge base article may provide additional information.
Details on the warranty available on a battery can be found here.