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Help! Piece of charger stuck in computer
I began receiving an error on my screen saying that the AC power adapter I was using was incompatible and could not charge my computer. After disconnecting the charger from the laptop, I realized that a piece of the charger was stuck in my computer. I have tried pulling the piece out with tweezers, pliers, really anything that will grab onto the piece, but I am afraid of possibly breaking something when I pull on the piece as it is stuck in the power jack. I found a video online of someone changing out the piece that you plug the charger into the computer (I think the charging port is what it is called), but I am afraid of breaking something if I try to do this myself and honestly do not know where I could find a replacement piece. Any help would be greatly appreciated! Thanks! Nicole
DELL-Satya P
803 Posts
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December 4th, 2012 20:00
Hi Nicole,
Please provide the laptop model number so that I will check if I can find any images or videos to replace the charging port. On few laptops replacing only the DC-in-module will fix this issue, however on few laptops the mother board have to be replaced.
eagleangel11
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December 5th, 2012 08:00
DELL-Satya P
803 Posts
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December 6th, 2012 22:00
Hi Nicole,
Sorry about the delay. The number you have given is not the system model number. I would request you to please provide the service tag which is a 5-7 digit alpha-numeric code on the white sticker at the bottom, or the system model number which can be for example: Inspiron 1525, XPS 1530, Vostro 3350, Alienware M17x etc
If the system is not under warranty, you could also contact Dell Spares and Parts on 1-800-357-3355 or call Out of Warranty repair on 1-800-288-4410 (For US customers only)