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1310824
Help! My new Dell Studio XPS 13 Laptop keeps on freezing up!
Hi Everyone!
I'm not sure if this topic has been covered before, I tried doing a search and couldn't find anything on it so that's why I started my own thread. I recently just purchased a Dell Studio XPS 13 laptop and just got it a little over a week ago. From the first day I got it, it froze up on me while installing firefox. I didn't think much of it so I just powered down by pressing the power button. Then a few days after that while trying to install the lojack for the computer it froze up again. I powered down and then before it even loaded completely on start up it froze again so again i powerd down. This happened 6 times over and over again and there were times when trying to boot back up the screen would just stay black and not load up at all. I finally talked to a dell tech support guy and he had me restore my laptop to factory. It didn't freeze up again after that for a couple days and then it started to do it again. Has anyone else have this problem with this particular laptop? Any suggestions on what it is or what I can do? Or do you guys think I have a defective laptop and should just exchange for another one? Help!
mista lawal
2 Posts
1
December 11th, 2011 01:00
i bought a new dell xps 15z my problem is that it freezes as soon as it has booted t his has happened several times
nwaokolo
1 Message
0
August 13th, 2012 08:00
Hello there,
I bought this New Dell XPS 17 L702x three weeks ago with all the hips and much ado. I was shocked to realize that the Laptop keep freezing at start up. I turned it off and restart, it dose came up works for a while then froze. I have uninstalled and reinstalled all the necessary software and drivers - yet the freezing is still occurring. Help pls !!! :emotion-6:
davidsgirl
1 Message
0
June 6th, 2016 21:00
Well, this is nothing new...
Seven years later, 2016, I bought a brand new Dell laptop XPS 15 and it has locked up ever since I owned it. It freezes at random constantly, regardless of what I'm doing.
Dell has supposedly replaced the battery, heatsink, fan, and main logic board. I just received it back from the Resolution Center today. The computer was the same. I began to use it to write and within 30 minutes it locked up again!!!
This computer was $2200!!!
My shock is that Dell has not engineered a fix for this. I've read a good portion of this thread (several pages) and this is obviously a very, very serious problem with Dell computers.
CONCLUSION: Seven years later and it's still happening. No changes, ladies and gentlemen. None.
Dell needs to get serious about this.
I will never recommend a Dell computer to anyone ever. Never again.