Fingerprint Reader under Windows 8 64bit - Dell E6500

Hi, 

Latitude E6500 has UPEK TouchChip Fingerprint Reader. The drivers for Windows 8 are not available on support.dell.com for Latitude E6500. To know more about the system tested with Windows 8, you can refer to link: http://dell.to/TNPbdQ 

You can try installing the driver compatible for Windows 7 from the link: http://dell.to/TjnXLt

Once the driver is installed, download and install the Control point security application from link: http://dell.to/Rhck87 . This might work on your computer. 

Steps to download drivers:-

• Click 'Download file' to download the list to a folder you will designate.
• Click 'Save'. Then designate the folder you would like to save the files to.
• Once you have designated the folder you would like to save your files to, Click 'OK'.
• Selected downloads will automatically start downloading. Next is Installation.
• To start installation, Click Open folder. Right-click a downloaded file and select the option to ‘Run as administrator’.
• A small window will appear with 'Continue' and 'Exit' buttons, click 'Continue'.
• In the Select the folder where you want to unzip the files to window, click OK.
• If a message appears asking to create a folder, click 'Yes'. If a message appears asking to overwrite the folder, click 'Yes to All'.
• In the All files were successfully unzipped window, click OK.
• A new window will appear, follow the prompts that appear to finish the installation.
• Restart your computer. 

If this does not work, you can try installing the same driver in compatibility mode, that may work.

• Download the drivers for your computer from link above.
• Right Click the driver installation file and select Properties -- > Compatibility Tab.
• Select Windows 7 from the list in the following image.

• Click Apply -- > OK.
• Right Click the file and select the Run As Administrator option to install.

If the issue still persists, you may need to get Windows 8 drivers from the device manufacturer's website.

Please reply in case you have further questions.

Thanks for advice,

now I have dell controlpoint installed, but I am still unable to set any fingers although it appears that finger reader is working, because it is prompting me to slide finger while logging on.

When I try to set fingerprints in that Dell App, nothing happens, no fingerprint tool runs. Compatibility mode doesn't help, still the same error.

It seems that this controlpoint app is not able to work in Windows 8

Hi Jan,

If the finger print reader is working and is giving you prompts to slide finger loading on, you may need to enroll the fingerprints again. You can try the following steps to resolve this issue: 

1. Confirm that the fingerprint reader memory is not full. The fingerprint device is capable of storing 21 different fingerprints.  

• Double-click the ‘Embassy Security Center’ icon on the desktop.
• Click the ‘Windows Login’ tab on the left side of the window.
• Click the ‘Enroll/Update Fingerprint’ button.
• Click ‘Select‘, type the name of a user, and then click ‘Check Names‘.
• Click ‘Ok‘, and then click ‘Next‘.
• Uncheck ‘Run interactive tutorial‘, and then click ‘Skip Tutorial‘. The number of remaining fingerprint memory slots is displayed in the lower left corner. If the fingerprint reader memory is full, un-enroll fingerprints using the Enrollment Wizard. If fingerprints cannot be un-enrolled, clear all enrolled fingerprints from the fingerprint reader:  
   

1. 1. Download http://www.wave.com/support/downloads/deleteusers.zip and unzip the file.
   2. Drag the ‘DeleteUsers.exe‘ file into the ‘\Program Files\Wave Systems Corp\Dell Preboot Manager‘ folder.
   3. Double-click the file to run it. This will delete all enrolled fingerprints to the UPEK reader.

2. Make sure the correct user name is entered for the person trying to log in using biometric authentication.

3. Ensure that the finger being used is not injured.

4. For the most accurate scan, follow the recommendations below when swiping the finger:  

• Lay the entire finger flat on the center of the sensor.
• Ensure that the finger is being swiped in the same direction in which it was enrolled.
• Swipe at a slow to moderate speed and at a right angle to the sensor.
• Make sure the figure does not swing at the end of the movement.

Please reply with the findings. 

I'm pretty sure people don't want to install the Embassy suite, it is bloatware when used with Windows Xp, Windows7 allowed using the fingerprint scanner with the Windows Biometric Framework, so onlyt needed the fingerprint driver and the Broadcom enrollment application, this was much better ...

Windows8 the driver obviously works, but the broadcom application fails to enroll properly, it goes through the motions, but afterwards nothing is enrolled.

Could you investigate an updated version of this that works under Windows 8?

Chipset - Application

Description	Importance	Version	Released	Supported OS	Download
Rapid Start Technology Intel Rapid Start Technology	Recommended	2.1.0.1002	10/25/2012	Windows 7 64-bit Windows 7 32-bit Windows 8 32-bit Windows 8 64-bit

Chipset - Driver

Description	Importance	Version	Released	Supported OS	Download
Intel management Engine 8.x Components Installer Intel Management Engine 8.x Components Installer	Recommended	8.1.0.1281	11/15/2012	Windows 7 32-bit Windows 7 64-bit Windows 8 32-bit Windows XP x64 Windows 8 64-bit Windows Vista 32-bit Windows Vista 64-bit Windows XP
ST Microelectronics Free Fall Data Protection ST Microelectronics free fall sensor application for Latitude/Precision 2012	Recommended	4.10.0030	10/25/2012	Windows Vista 32-bit Windows 7 32-bit Windows 7 64-bit Windows 8 32-bit Windows Vista 64-bit Windows XP Windows XP x64 Windows 8 64-bit

DELL,SRV,APP,SMARTCONNECT,2.0.1083.0,A00 Intel Smart Connect Technology

Recommended

2.0.1083.0

6/4/2012

Windows                       Windows 7 32-bit Windows 7 64-bit Windows 8 32-bit Windows 8 64-bit

Dell Data Protection - Application

Description	Importance	Version	Released	Supported OS	Download
Dell Data Protection | Access Dell Data Protection | Access A06 Installer package for 64 bit Operating Systems	Recommended	2.2.00003.009	6/25/2012	Windows 7 64-bit Windows Vista 64-bit Windows XP
Dell Data Protection | Access Dell Data Protection | Access A06 Installer package for 32 bit Operating Systems	Recommended	2.2.00003.008	6/25/2012	Windows 7 32-bit Windows Vista 32-bit Windows XP

Security - Driver

Description	Importance	Version	Released	Supported OS	Download
Dell ControlVault Windows Biometric Framework This is the Dell ControlVault Windows Biometric Framework (WBF) 32 bit Driver and USH Firmware supporting Integrated Built-in Fingerprint Reader devices in systems with Windows 7 Operating Systems. Note: The WBF solution is NOT compatible with Dell Data Protection | Access solution.	Optional	2.2.509.141	8/17/2012	Windows 7 32-bit
Dell ControlVault Windows Biometric Framework This is the Dell ControlVault Windows Biometric Framework (WBF) 64 bit Driver and USH Firmware supporting Integrated Built-in Fingerprint Reader devices in systems with Windows 7 Operating Systems. Note: The WBF solution is NOT compatible with Dell Data Protection | Access solution.	Optional	2.2.509.141	8/17/2012	Windows 7 64-bit
Dell ControlVault Driver Dell ControlVault A09 driver for 64 bit Operating Systems	Recommended	2.2.117.284	6/4/2012	Windows XP x64 Windows 7 64-bit Windows Vista 64-bit
Dell ControlVault Driver Dell ControlVault A09 driver for 32 bit Operating Systems.	Recommended	2.2.117.284	6/4/2012	Windows 7 32-bit Windows Vista 32-bit Windows XP

Security - Firmware

Description	Importance	Version	Released	Supported OS	Download
Dell ControlVault Firmware DDPA 2.2 supporting ControlVault Firmware for DDPA - Contains CID 7 firmware	Recommended	22.7.133.0B	9/21/2012	Windows 7 32-bit Windows 7 64-bit Windows Vista 32-bit Windows Vista 64-bit Windows XP

Same problem here with the broadcom application that fails to enroll finger image.... Latitude e6530 and Windows 8...