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66816
Fingerprint reader not connected
Upon login, it says to connect a fingerprint reader. In Control Panel > Biometric, it says the device cannot be found and to insert it or install drivers. Worked fine for many years until a few days ago after installing a bunch of Windows updates. No idea what to try. Don't seem able to find installable drivers.
prl-77
6 Posts
0
December 8th, 2014 17:00
Geeezus... I'm an IT guy so I kinda gotta know what I'm doing but this was a mess. I uninstalled and reinstalled a bunch of software, mostly Dell, changed a bunch of settings in the Embassy Security Center and BIOS. Finally got it to work but unfortunately I have no easy steps for future searchers to follow cause I changed a lot and don't really know what did it. One thing that just happened was in the Device Manager, I uninstalled a device that simply wouldn't start, called "Dell ControlVault w/ Fingerprint Swipe Sensor" which kept erroring with "This device cannot start (Code 10)", which forced Windows to find and use another driver that works. New name of the device is "Control Vault w/ Fingerprint Swipe Sensor", loosing the Dell brand name and instead identifying itself with Broadcom. Perhaps that did, I'm not sure. All I know is that it finally works now.
JEH-IT
1 Message
0
October 18th, 2016 00:00
I found this answer in another thread and it fixed it on my Latitude E6430. en.community.dell.com/.../19666622
The fix is to install the firmware update for Dell ControlVault. www.dell.com/.../DriversDetails
After installation, exclamation point goes away from the item and Windows Hello (fingerprint login) becomes available.