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MahmoudEzzat

13 Posts

1864

September 21st, 2017 11:00

Dell precision 5510 battery error

Hello, I've purchased a precision 5510 about two years ago, the battery has been working perfectly ever since, until today, where it suddenly showed an error, and no longer operating:
Your battery no longer operates and needs to be replaced.
Note that in the morning, the battery was working perfectly and lasts about 6~7 hours.

I've tried upgrading the BIOS, disconnecting the battery and reconnecting, nothing works.

Please advise.

MahmoudEzzat

13 Posts

September 21st, 2017 13:00

how has it failed, it was like 2 minutes ago it was performing VERY well, and currently looks like this:

ejn63

9 Legend

 • 

87.5K Posts

September 21st, 2017 13:00

If the system is under warranty, call Dell and they'll replace the battery.  if it is out of warranty, you'll need to purchase a new battery -- for now, it may work, but it's clear that it has failed.

MahmoudEzzat

13 Posts

September 24th, 2017 06:00

please, how can I purchase a replacement battery in Egypt? no company can ship a "battery" from amazon US to egypt, what choice do I have please?

ejn63

9 Legend

 • 

87.5K Posts

September 24th, 2017 07:00

Contact a Dell reseller -- perhaps the one from whom you purchased the system.

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