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Camera not working properly
Hello sir
I have dell inspiron 5559 i5 laptop. My camera was not working properly. The image was dark. Then i run a problem detecting teat so it showed 3 problems:
Edge detection test: WWCO9VN7
Luminance depth test: warning
RGB colour depth test: warning
How can this be resolved? Is it a hardware or software problem?
DELL-Rishi
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February 11th, 2017 03:00
Hi AKANKSHA CHAND,
What is the current OS installed on the system? When did the issue start? Does the internal microphone work fine? Are you able to use sound recording? Is there any speck of dirt near the camera?
Is there any damage on the system? Does an external webcam work fine?
Test the camera functionality in Skype and the Windows Camera app on start screen.
Swivel the LCD and check if the camera works fine. If it works fine when swiveled, then the LCD bezel might be loose.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.
Let us know if you have any other queries.