This post is more than 5 years old
1 Rookie
•
4 Posts
0
23273
Alienware 17/R2 - Freeze on BIOS Update
Yesterday, after updating the Windows, the audio on my Alienware (17/R2) cannot work. Hence, I tried to download all drivers update on Dell Support website. It recommended me to update the BIOS from A06 to A09. After closing all programs and unplugged all the unnecessary devices, I started to let the update procedure happen. However, during the BIOS update, my laptop froze, fans continuously ran at max speed. I let the laptop at that situation for about 4-hours. After that, I tried for a hard reboot but cannot. Thus, I let the battery down for the laptop completely shut. Then, I tried to turn on the laptop but the screen went blank and nothing happened, even I cannot see the Alienware startup screen. My laptop looked like being bricked.
Anyone can help me with this issue? I'm really appreciate cause I love my lap much and kinda worried.
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
October 26th, 2017 12:00
And....
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
October 26th, 2017 12:00
:emotion-2:
Please try the steps in the link below to see if it will make any difference;
System does not startup after a BIOS update
Also, check and see if the BIOS Recovery option tool is on the system. Please click on link below:
BIOS Recovery options on a Dell PC or Tablet | Dell US
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
October 26th, 2017 12:00
If none of troubleshooting steps fix the BIOS:
I suggest downloading /saving BIOS file (version 6 or 8) onto another computer, download it to a flash drive and then update BIOS to your computer. Please follow steps in link below.
How to Update Your System BIOS Using a USB Flash Drive
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
October 29th, 2017 19:00
Glad to know the computer is up and running again. Thanks for the update.
kidszalor1412
1 Rookie
1 Rookie
•
4 Posts
0
October 29th, 2017 19:00
Thanks so much LSUFAN51. I followed all your solutions. I tried to remove battery and older version of BIOS. All are fine now. I thought I ruined my laptop. Without you, I can't make it.
Again, I'm really appreciate for your support.