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Accessing a deceased's password protected laptop as executor
How do you get access to the laptop when the deceased password protected the machine in the bios, not in windows. It locks down everything and does not allow changes to any of the settings. What is the answer, I can't ask Dell as no email for Dell Support and do not want to pay.
DELL-Kiran K
4 Operator
4 Operator
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March 29th, 2013 00:00
Hi alex10473,
I will be glad to assist you. Request you to provide the system service tag through private message. I will check and let you know what needs to be done.
alex10473
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April 2nd, 2013 03:00
how do i private message you?
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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April 2nd, 2013 04:00
alex10473,
Click on the blue DELL-Kiran K on the next page start conversation and please provide the following
Persons first and last name
shipping address
phone number
email address
service tag
DELL-Kiran K will ask for other information privately(if needed)
Rick