Alefic

1 Rookie

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3 Posts

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5208

July 21st, 2021 10:00

Yellow stain on the screen

Foto 2.jpeg

Hello, a yellow stain has appeared on the screen of my notebook Inspiron 15 5000 Series 5502 ; in the attached photos the stain is positioned on the left edge of the screen but I noticed that it moves according to the position in which the PC is transported. The notebook has not suffered any bumps. How can I solve the problem? thank you.

Responses(4)

ejn63

10 Elder

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26.2K Posts

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July 24th, 2021 12:00

Contact Dell support -- they will likely ask for the photographs. Since the system is under warranty, they will replace the screen.

A

AdrianG001

4 Operator

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4K Posts

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July 22nd, 2021 02:00

Please run LCD BIST (Built In Self-Test) to check the LCD screen of the laptop.

While running this test, the LCD is operating on its own, free of the video controller which may be discrete (a video card) or onboard (on the system board). The test allows you to tell an LCD panel problem from a problem with the controller. If the colors are displayed across the screen without a problem then the issue lies outside of the LCD.

Press and hold “D” key and power on the system and release both the keys (D + Power button) to initiate LCD BIST.

Check if the yellow spot appears when colors are displayed on the screen, if the yellow spot appears when colors are displayed then the problem is with the LCD screen.

Please try the above steps and post back.

A

Alefic

1 Rookie

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3 Posts

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July 24th, 2021 11:00

I ran the test and the yellow spot is still visible, especially when the screen is white.

C

CHOKEOMME

1 Rookie

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1 Message

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August 1st, 2024 05:09

idk, hope this helps!

:3

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